GoToConnect Business Phone System Reviews, Features & Pricing
About GoTo
GoToConnect is a unified collaboration platform. It provides reliable, clear voice, video, and screen-sharing capabilities with cloud telephony. The platform allows workers to connect and communicate internally and externally through a web browser, mobile device, or downloadable app.
GoToConnect Features
Voice and Call Management
The Voice and Call Management feature offers businesses a unified platform to streamline voice communications.
- Call Forwarding
- Call On Hold
- Call Routing
- Dial-by-Name Directory
- Hosted VoIP Phone Service
- Phone Number Extensions
- Virtual Voicemail
- Toll-Free & Vanity Phone Numbers
- Custom Messages & Greetings
- Number Porting & Transfers
- Virtual Fax
- Hot Desking
- Auto Attendants
- Call Filtering
Meetings and Video
Incorporating Meetings and Video features enhances the overall meeting experience and fosters a sense of connectedness among team members, bridging geographical gaps and creating a more inclusive work environment.
- Conference Calls
- Screen Sharing
- HD Video Conferencing
- Conference Room Systems
- Video Conferencing Equipment
- Conference Bridge Technology
Customer Support
Customer Support features include detailed reporting and analytics tools, enabling businesses to gain valuable insights into their operations.
- Contact Center
- Call Monitoring
Admin Tools
Admin tools allow IT teams to monitor and manage devices remotely, implement security measures, and enforce compliance policies without disrupting workflow.
- Business Call Management
- PBX Admin Tools
GoToConnect Business Phone System Plans and Pricing
► The GoToConnect pricing structure is given below:
Basic-CAD$35.00/user/month
Cloud Phone System
- Call from Any Device, Anywhere
- Existing Number Porting
- Local, Toll-Free & Vanity Numbers
- Smart Call Routing
- Unlimited Extensions
- Call Forwarding
- Instant Response
- Auto Attendant Recorded Greetings
- Customizable Dial Plans
- Ring Groups
- Call Queues
- International Calling is charged per minute
- Toll-Free Minutes-$.03/minute
Built-In Meetings & Messaging
- Team Messaging
- Audio Conferencing
- Meeting Participants-150
- Meeting Duration- Unlimited
- Simultaneous Webcams-50
- SMS-40 credits
Standard-CAD$42.00
Cloud Phone System
- All Basic Features
- Multi-Site Compatible
- Unlimited
- Hot Desking
- e-Fax
- International Calling-50+ countries included free (additional countries charged per minute)
- Voicemail to Email
- Seamless Call Management
- Paging
- Intercom
- Call Recording
- Caller Hold Time Report
- Real-Time Analytics
- Toll-Free Minutes-1,000 free minutes shared across account ($.019/additional minute)
Built-In Meetings & Messaging
- Team Messaging
- Audio Conferencing
- Meeting Participants-250
- Meeting Duration-Unlimited
- Simultaneous Webcams-50
- SMS - 80 credits
- InRoom Link (H.323.SIP)
- Designate Meeting Co-Organizers
- Miro integration
- Smart Notes
Pros
- Use of templates on messages
- Keeping track of a large volume of conversations
- Screen Sharing
- cloud PBX
Cons
- Calls drop when using through PC
- Messages often are unable to be sent in mobile application
- Voice quality needs improvement while connecting through a mobile application
- Audio connection issue through headphones
Editorial Verdict
GoToConnect delivers cloud-based phone systems and solutions for businesses. It is committed to eliminating the communication barriers of on-premise hardware. Their cloud-based VoIP services suit small and mid-sized businesses and offer reliability, flexibility, and value.
Good Voice Quality, Issue with Android device
Business Owner
Pros: Ease of use
Cons: Call issues
Overall Experience: The UI on the admin portal and the voice quality are good. Depending on specific phone models and OS versions, some mobile app users for both iOS and Android devices experience issues with call connectivity and notifications.
Need support to block spam users
Carmen Wicker
Pros: VoIP Services
Cons: Connection issues
Overall Experience: The softphones and the app make it suitable to work from anywhere. I don't have to give up my personal cell to make work calls when not at my desk. But I want to block spam users from my call history log.
Like Integrated Features
Store Manager
Pros: Calling Features
Cons: Performance issues
Overall Experience: We like all the integrated features (fax, voicemail to email, texting). But having the ability to see when someone is on the phone would be great. It doesn't show if someone's on another device.
Convenient tools, but the mobile app needs improvement
Engineer
Pros: Good call quality and reliability
Cons: Limited third-party integrations
Overall Experience: The integrated phone and meeting tools are convenient, but the mobile app needs improvement to match the desktop experience. The call quality is generally reasonable.
Audio dropouts and technical glitches must be tackled
Chief Information Security Officer
Pros: Instant Messaging and collaboration
Cons: Instabilities on Android
Overall Experience: If we miss any calls, the voicemail messages will appear immediately. The setup wizard can be improved. It is reliable but calls sometimes experience audio dropouts and technical glitches, disrupting meetings and conferences.
App depends on internet connectivity
Software Developer
Pros: Good customer service
Cons: The Mobile App needs improvement on bugs
Overall Experience: We can review our call logs in a list format. The App needs a robust internet connection, and third-party collaboration can be extended.
CRM Integration can be improved
Network Expert
Pros: Storage for voicemail services
Cons: Audio connection issue in headphones
Overall Experience: Voicemails could be sent by email. It does not archive messages or SMS, and the SFDC/CRM integration is critical.
Time-consuming porting
System Engineer
Pros: Instant messaging
Cons: Real-time document editing is missing
Overall Experience: The auto attendant feature helps us to concentrate on more important tasks than answering calls. Number porting consumes more time.
Good scalability
Engineer
Pros: Collaborative Meetings
Cons: Customization options
Overall Experience:
It can be scaled up or down based on business needs. However, it does not provide in-depth analytics and reporting features.
More Internet Reliability
Web Analyst
Pros: Webinars
Cons: Audio connection issue
Overall Experience:
If we miss any calls, the voicemail messages will appear immediately. However, we experience problems with calls even when there is a minor hiccup with our internet service.
Transferring files can be user friendly
Engineer
Pros: Good remote access application
Cons: Price for long-term clients
Overall Experience: It is easy to set up and use. However, it lacks copy/paste and drag-and-drop capabilities for transferring files, which makes the task difficult.
Reliable Video Conferencing, But the interface is outdated
Salesforce Developer
Pros: Improves team collaboration
Cons: Interface issues
Overall Experience:
GoToConnect offers a smooth and reliable video conferencing feature that enhances team collaboration. However, the platform's interface is outdated and needs to be redesigned.
Reliable service, but limited third-party integrations
CEO
Pros: Visual dial plan editor for easy call flow management.
Cons: Mobile app functionality lags behind the desktop version.
Overall Experience: GoToConnect's reliability is commendable. The mobile app functionality lags behind the desktop version.
Flexible pricing, but some audio quality issues
Supplier
Pros: Flexible pricing plans
Cons: Some users report occasional audio issues
Overall Experience:
The flexible pricing is great, though we've experienced some audio quality issues during peak hours. The overall user interface could be more user-friendly.
Streamlined communications, but needs more integration options
Supplier
Pros: Integration of phone and meeting tools
Cons: User interface could be more intuitive.
Overall Experience:
GoToConnect streamlines our communications, but we wish it had more integration options with our other business tools. The visual dial plan editor is good.
Cost must be reduced
Supplier
Pros: Handy Software
Cons: Get stuck occasionally
Overall Experience: The stability of the remote session connection is good. Software costs can be reduced.
Enhanced connectivity with VoIP
Chief Experience Officer
Pros: Integration with business applications
Cons: Needs more security features
Overall Experience:
VoIP cloud-based software allows us to work from anywhere with connectivity. The reliability of the softphone's SMS feature should be improved.
Variations in the App features
Finance Officer
Pros: Screen sharing
Cons: Call drops when using PC
Overall Experience: It can switch between a phone and a laptop. The desktop and mobile apps have different features, and the price is relatively high.
Perfect Integration with Tools, Yet Frequent Connectivity Issues
Web Analyst
Pros: Flawless tool integration
Cons: Frequent connectivity problems
Overall Experience:
The integration with other tools, like Slack and Salesforce, is seamless and helps streamline our workflows. Unfortunately, we've encountered frequent connectivity issues, which interrupt essential meetings. Also, the customer support team is slow to respond when problems arise.
The Mobile App is Convenient, But The Pricing is Higher
Graphic Engineer
Pros: Comfortable Mobile App
Cons: Time-consuming setup
Overall Experience:
GoToConnect's mobile App is convenient and allows us to stay connected on the go. However, the pricing is also higher than similar services, impacting our budget. The setup process is complex and requires more time than expected.
Easy System Setup, But Inconsistent Call Quality
Business Analyst
Pros: Hassle-free onboarding
Cons: Limited reporting tools
Overall Experience:
Setting up the system was straightforward, making the onboarding process quick and hassle-free. However, the call quality is inconsistent, especially during peak hours. The reporting tools are limited, which makes tracking metrics challenging.
Stable VoIP Quality, Though Admin Portal is Complex
Vice President
Pros: Good call quality
Cons: Complex admin portal
Overall Experience:
GoToConnect offers reliable VoIP quality that keeps our calls clear. However, we frequently face delays when dialling international numbers, which slows down our workflow. Additionally, the admin portal is complicated to navigate, making it challenging to manage settings.
Better Administration is needed
Auditor
Pros: Security features
Cons: Initial Session failure
Overall Experience: The file sharing feature is good. Administration must be improved.
