VoIP.MS Reviews, Features & Pricing
About VoIP.ms
VoIP.MS offers a robust cloud-based internet phone service, enabling businesses across Canada and the United States to seamlessly manage communications with features like voicemail, call recording, and audio conferencing. Tailored for flexibility and cost-efficiency, our bring-your-own-device service focuses on providing quality local and international connections. With our platform, users can enhance customer service through call queues, create custom scenarios with sequencing, and enjoy a wealth of features designed for optimal communication management.
VoIP.MS Features
VoIP.MS offers the following features:
- Voicemail: Maximize your productivity with VoIP.MS's advanced voicemail feature, designed to be both powerful and user-friendly. Customize your voicemail greetings to fit your brand or personal style, and configure settings to meet your specific requirements. For added convenience, have your messages forwarded directly to your email as attachments, ensuring you never miss important information, no matter where you are.
- Call Forwarding: Ensure you're always reachable with our seamless call forwarding service. Incoming calls can be automatically redirected to any phone number worldwide, whether it's to a mobile phone, landline, or computer. This feature is designed for ease of use and mobility, keeping you connected to your calls wherever life takes you.
- Phonebook: Organize your contacts like never before with the it's phonebook feature. Create custom groups based on your needs, such as family, work, or friends, and set filters so calls reach you through the most convenient route. Plus, with the ability to configure up to 99-speed dial entries, connecting with important contacts is quicker than ever.
- Ring Group: Enhance call routing efficiency with Ring Groups. This feature allows you to direct incoming calls to a selected group of extensions, ensuring that calls are managed effectively. Whether it’s main accounts, sub-accounts, SIP URIs, or call forwarding extensions, Ring Groups streamline your call management process.
- Call Hunting: With Call Hunting, missing calls become a thing of the past. This feature enables incoming calls to sequentially ring through different destinations until the call is answered. By optimizing call distribution, Call Hunting ensures that every call finds its way to you, improving response times and customer satisfaction.
VoIP.MS Plans and Pricing
VoIP.MS offers a pay-as-you-go service with no strings attached, featuring competitive international rates, affordable call rates, and cost-effective DID price. The pricing structure is given below:
- Local Pay Per Minute Plans- US$0.85 per month per DID number
- Toll-Free Plans- US$0.99 per month per DID number
- Unlimited Plan- US$4.25 per month per DID number
Editorial Verdict
VoIP.MS stands out as a comprehensive and flexible internet phone service, offering an impressive array of features tailored to meet the diverse needs of businesses and individuals alike. With its focus on quality connections, user-friendly configuration, and cost-effective communication solutions, it is the go-to choice for those seeking reliable and advanced telephony capabilities.
I am very happy with their features.
Software Tester
Pros: Feature rich solutions.
Cons: No problems at all.
Overall Experience:
I am happy with their features and the customer service. They have been great at quickly resolving any issues.
Support needs improvement
Web Designer
Pros: Pricing
Cons: Limited integration options
Overall Experience: Using VoIP.ms's UCaaS platform has been a mixed experience. The platform offers flexible pricing. However, customer support is poor, with unhelpful solutions. There are limited integration options with other software. While the service has potential, it requires significant improvements in support and usability to be more effective.
Good security through encryption
Auditor
Pros: Uptime
Cons: User registration
Overall Experience:
Call set up and voice are encrypted. We experienced difficulties matching inbound services on endpoints with the correct servers.
MMS and SMS require proper support
Manager
Pros: End-user equipment configuration
Cons: Tedious to setup
Overall Experience:
Documentation is good. There is no support for receiving SMS from short numbers.
Versatile Call Management
Auditor
Pros: Flexible call management options
Cons: Additional fee for 911 services
Overall Experience:
We appreciate the versatility of managing calls, whether forwarding them or directing them to voicemail. Enabling 911 services on a line incurs an additional fee. SMS and MMS services cannot accept messages from specific providers, which can hinder the receipt of two-factor authentication from specific platforms.
Affordable SIP Trunking
Manager
Pros: Cost-effective SIP trunking
Cons: Unreliable SMS and MMS services
Overall Experience:
SIP trunking offers excellent pricing and no limitations, such as requiring verified caller IDs for outgoing calls. However, the SMS and MMS interfaces frequently experience delays and have restrictions on storage duration.
They have a lot of features.
Quick Service Setup, But Not Ideal for Non-Technical Users
VP of Operations
Pros: Fast service setup across multiple locations
Cons: Less accessible for users without technical backgrounds
Overall Experience:
VoIP.ms allows us to set up services in various locations for both temporary and extended periods. However, to utilize their offerings effectively, it is essential to have a background in networking and telephony. This service is not suitable for end users who lack technical expertise.
Voicemail Configuration Is Tedious
Vice President
Pros: Straightforward Auto attendant setup
Cons: Voicemail settings are hard to locate and configure
Overall Experience:
After familiarizing ourselves with the voip.ms admin interface, we found that creating an auto attendant for managing calls in our business is relatively straightforward. It took me about five attempts to recall the steps needed to access voicemail settings or configure an account for a secondary ATA or IP phone.
Appreciable Number porting
Engineer
Pros: Customer portal
Cons: Set up errors
Overall Experience: The number porting service is good. Some of my customers need T38 compatibility for fax transmissions, which VoIP.ms does not support.
Data interruption needs resolution
Supplier
Pros: DID Pricing
Cons: Few complicated features
Overall Experience: Number porting is intuitive. However, the data gets interrupted when using VoIP, sometimes resulting in a dropped call.
Text features needs improvement
System Engineer
Pros: Simple Platform
Cons: Backend update
Overall Experience: The support team responds well to email queries. However, I could not utilize the text features when receiving MMS messages or validation codes to log into the accounts.
Voicemail to text feature needs improvement
CEO
Pros: Good audio quality
Cons: Issues with short code SMS
Overall Experience:
The DID availability and customer support are commendable. The voice mail speech to text to email feature breaks short messages into numerous emails.
Billing needs improvement
Engineer
Pros: Chat support
Cons: Cost of adding 911
Overall Experience:
The software provides many options and functionality. They bill my Canadian company in USD.
Communication during attack needs special attention
System Engineer
Pros: Configuration
Cons: Occasional hiccup
Overall Experience:
They have good wiki sections for programming our phones to their network, and the documentation database is extensive. Communication during the DDOS attack was not impressive.
VoIP.ms offers good service but has a steep learning curve
System Engineer
Pros: Local DID numbers
Cons: Higher cost for some features
Overall Experience:
We used VoIP.ms's hosted PBX system in our medium-sized business. The service is reliable and offers a comprehensive feature set. Some features come at a higher cost compared to competitors. The system works well once configured, but the initial hurdles are significant.
Account needs minimum amount
Web Analyst
Pros: Monthly rate
Cons: Lost calls
Overall Experience:
Customized equipment is not needed to use VoIP.ms. It is not mentioned anywhere that we must add a minimum dollar amount to our account.
VoIP.ms requires technical setup
Graphic Engineer
Pros: Call quality
Cons: The billing process is confusing
Overall Experience:
I used VoIP.ms for my small business's phone service. The call quality is consistently excellent. However, the initial setup was complicated and required technical knowledge. The user interface is quite dated and not user-friendly. The billing process is confusing. Despite these issues, the service works well once set up but needs several improvements.
A more user-friendly interface is needed
Engineer
Pros: Good call quality
Cons: Occasional issues with call routing
Overall Experience:
We implemented VoIP.ms's SIP trunking service for our company's communication needs. The call quality is good. Pricing is inconsistent, making it difficult to predict costs accurately. Despite these issues, the service works well, but significant improvements are needed.
Communication during attacks needs special attention
Supplier
Pros: Configuration
Cons: Occasional hiccup
Overall Experience: They have good wiki sections for programming our phones to their network, and the documentation database is extensive. Communication during the DDOS attack was not impressive.
Excellent Low Latency Support, But Interface is Outdated
System Engineer
Pros: Guidance for low latency
Cons: Outdated user interface
Overall Experience:
The guidance available for most VoIP gateways and multiple trunking options helps maintain low latency and minimize jitter. However, the user interface is outdated and does not meet contemporary design standards. Setting up different services involves a steep learning curve.
