AVOXI Reviews, Features & Pricing
About AVOXI
AVOXI is your global communication partner, offering cloud-based virtual phone numbers and contact centre solutions to businesses worldwide. With options like local DID, toll-free, UIFN, and vanity numbers across over 150 countries, we empower your business to connect seamlessly with customers globally. Our platform simplifies call management with features like IVR, call routing, and voicemail transcriptions and enhances customer service by enabling personalized employee accounts and real-time call monitoring.
AVOXI Features
AVOXI offers the following features:
- Web Application and Mobile Interface: Utilize AVOXI's browser-based interface and mobile application to easily engage with customers using devices your team is already familiar with. This feature allows for seamless customer engagement and setup of agent workspaces wherever needed, ensuring flexibility and efficiency in operations.
- SIP & Integrations: Enhance your inbound and outbound communication capabilities by integrating AVOXI with existing phone systems. With simplified SIP connectivity, businesses can easily integrate their PBX, CCaaS, CPaaS, UCaaS, and other systems, enabling intelligent routing rules and real-time performance monitoring. This upgrade to VoIP service ensures a more robust and versatile communication setup.
- Programmable Voice: Leverage AVOXI's reliable voice APIs and webhooks to build, automate, and scale your communication processes directly within your applications. This feature allows for enhanced operational efficiencies and expanded international reach, offering better control over communications with a programmatic approach to voice services.
AVOXI Plans and Pricing
The AVOXI pricing structure is given below:
Launch- US$0 per user per month
- Minimum #1 of Users
- Minimum 1 Phone Number Per Plan
- Number Starting Price Per Month
- Unlimited Concurrent Calls
- 1 Year Data Storage
- Automatic Virtual Attendent
- Call Recording & Storage Services
- Voice Recording Storage
- Call Insights
Contact Plan- US$19.99 per user per month
- Minimum #3 of Users
- Minimum 1 Phone Number Per Plan
- User Set Up and Controls
- Instant SMS to Email
- Salesforce Integration
- US/Canada Unlimited Local Calling
- Number Porting Automation
- Voicemail Transcription Delivered to Email
- Order Status & Document Management
- Call Queuing
- Agent Webphone
- VIP Calling
- (ACD) Routing
- Designated Onboarding Coach
- Live Monitoring and Coaching
- Call Tagging and Dispositioning
- Real-Time Dashboards
Engaged Enterprise- US$39.99 per user per month
- Minimum #3 of Users
- Queue Callback
- Live Monitoring
- Skills Based Routing
- Unlimited Storage
Editorial Verdict
AVOXI sets the standard for global business communications with its robust suite of cloud-based telephony services and intuitive platform, offering unparalleled flexibility and control for seamless customer engagement and operational efficiency.
The support team is good
Analyst
Pros: Technical support
Cons: Strict Identity Verification
Overall Experience:
It provides excellent customer service and technical support, focusing on personalized attention. For new accounts, it requires strict identity verification and payment confirmation.
Hardware offerings need enhancement
Auditor
Pros: Pricing Options
Cons: Hardware Offerings
Overall Experience:
They offer flexible pricing options and scalable solutions for businesses of all sizes. However, they focus on software-based VoIP services and have limited hardware offerings.
Cloud-Based Solution Reduces Hardware Dependency but Needs Reliable Support
Web Analyst
Pros: cloud-based solution
Cons: Inconsistent customer support
Overall Experience:
The cloud-based solution from AVOXI reduces our hardware dependency. However, we've faced occasional service interruptions, which are a concern. Customer support has been mixed, sometimes very helpful and other times slow.
Uptime needs improvement
CEO
Pros: High-Quality Voice Services
Cons: No Uptime Guarantee
Overall Experience:
AVOXI offers reliable and high-quality voice services with consistent call clarity. It lacks a specified uptime guarantee, raising concerns about service availability.
Response automation must be avoided
Analyst
Pros: Integration with Popular Tools
Cons: Automated Responses
Overall Experience:
It integrates seamlessly with popular business applications like Salesforce and Slack but occasionally provides automated or standardized responses from customer support.
Advanced Features Shine Despite Higher Pricing
Production and Planning Executive
Pros: Quality Services
Cons: Higher pricing for small businesses
Overall Experience:
We chose AVOXI for its advanced features like call recording and analytics, which have been very useful. However, the higher pricing is something we need to consider as a small business. Overall, the service quality is excellent.
Call identity must be hassle free
Business Analyst
Pros: Communications Platform
Cons: Potential for Calls to be Misidentified
Overall Experience:
It offers a comprehensive global communications platform with a wide range of features. However, it faces an ongoing challenge where calls may be misidentified as "scam likely" or spam risk.
Excellent International Coverage, but Support and Pricing Could Improve
Training and development specialist
Pros: International coverage
Cons: Complex initial setup, slow customer support
Overall Experience:
The initial setup was complex, but the service has been reliable once configured. Customer support is slow to respond.
