3CX Reviews, Features & Pricing
About 3CX
3CX Phone System offers an innovative business communications solution, enabling seamless integration of calls, video conferencing, live chat, and messaging. It is available on-premise or hosted and delivers advanced contact centre features at a low cost, enhancing collaboration, productivity, and customer experience.
3CX Features:
Personalized Customer Interactions
- Custom Greetings: Create custom greetings and prompts for your callers, offering a personalized and welcoming experience while efficiently routing calls to the appropriate department.
- Text & WhatsApp Integration: Centralize your communication channels by incorporating text and WhatsApp messaging into your system, allowing your team to manage communications from a single platform.
Enhanced Engagement Tools
- Live Chat: Embed a live chat feature on your website to engage with visitors instantly, providing a more effective conversion tool than traditional email or phone contact.
Advanced Call Management
- Call Queuing: Manage high call volumes with advanced call queuing features, ensuring that every call is answered or appropriately routed, reducing missed opportunities.
- Call Recording: Automatically record calls for compliance, training, or quality assurance purposes, enhancing your ability to monitor and improve customer service.
Remote Work Compatibility
- Mobile Apps: With 3CX’s world-class iOS and Android applications, your team can stay connected using the office number from anywhere, promoting flexibility and continuity of operations.
Unbeatable Value
- Cost-Effective Solution: 3CX offers significant cost savings without compromising features or functionality, providing small businesses with a communication solution that delivers great value for money.
3CX Plans and Pricing
The 3CX pricing structure is given below:
Free Plan - US$00.00 per year
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
- Live Chat
- Team Messaging
- Video Conferencing
- Holiday & Business Hours Routing
- 3CX Talk Links
- Mobile & Desktop Apps
- Ring Group & Welcome Message
- Max 3 Deskphones
Professional Plan - US$145.00 per year
For 10 Users:
Hosted: $145 per system billed Yearly
On-premise: $295 per system billed Yearly
- Option to install on-premise or self-host
- Dedicated Installation
- Call Recording
- CRM Integration
- Hot Desking
- Microsoft 365 Integration
- SMS & MMS
Small businesses Plan - US$175.00 per year
For 10 Users:
$175 per system billed Yearly
For 20 Users:
$275 per system billed Yearly
- Includes features of 3CX Free plan, plus
- Call Queues
- Multi-level IVR
- Deskphone support
- Voicemail-to-text
- Call & Chat Reporting
- Listen Whisper Barge In
- SMS/MMS Support
- Any number of Deskphones
Enterprise Plan - US$180.00 per year
- Custom IP Phone Logo
- MS Teams
- Skill-based Routing
- Start / Stop Call Recording
High Volume Plans
Contact TollFreeForwarding for pricing
Editorial Verdict
3CX Small Business is the ultimate communication toolkit for small businesses seeking to streamline operations, boost productivity, and elevate customer interactions without breaking the bank. With its features, including mobile apps for remote work, personalized customer engagement tools, and cost-effective pricing, 3CX stands out as a comprehensive and versatile solution that small businesses can rely on for all their communication needs.
User-Friendly Interface, But 3CX Struggles with Software Crashes
Web Analyst
Pros: User-friendly interface
Cons: Software crashes
Overall Experience: The user-friendly interface of 3CX makes it easy to navigate and train new employees. However, the software occasionally crashes, leading to unexpected downtime. There have been frequent problems with the voicemail system not recording messages properly.
Scalable System, But Call Quality and App Reliability Need Improvement
Supplier
Pros: Scalable system
Cons: Inconsistent call quality
Overall Experience:
We appreciate 3CX's scalability, which allows us to expand our system easily as our business grows. We experienced inconsistent call quality, which affected our customer interactions. The mobile app also had some bugs that impacted its reliability.
User-Friendly Console, Though Customization and Updates Cause Issues
Technician
Pros: User-friendly console
Cons: Overwhelming customization options
Overall Experience: The user-friendly management console of 3CX makes it easy to oversee our communication system without needing extensive IT expertise. However, the customization options was overwhelming and complicated to navigate. We also found that the updates sometimes introduced unexpected changes that required additional troubleshooting.
Robust Features, But Integration and Training Resources Fall Short
Executive
Pros: Robust features
Cons: Integration challenges
Overall Experience: 3CX provides robust features, including video conferencing and live chat, which have been valuable for our team. However, the support resources and training materials are lacking, making it difficult to utilize the platform entirely. We also faced challenges integrating 3CX into our existing systems, slowing down our implementation process.
Seamless CRM Integration with 3CX, but Mobile App Falls Short
Chief Experience Officer
Pros: Seamless CRM integration
Cons: Unreliable mobile app
Overall Experience: We appreciate the seamless integration between 3CX and our CRM, which has streamlined communication. However, the lack of reliable mobile app support has made managing calls on the go difficult. Also, there have been frequent connection issues during video conferences.
Affordable Pricing, Yet Customer Support Lags Behind
Web Designer
Pros: Cost-effective pricing
Cons: Slow customer service, Auto-attendant feature issues
Overall Experience: 3CX offers excellent pricing for the features provided, making it a cost-effective choice. Their customer service is slow to respond, especially for technical queries. We've also encountered issues with the auto-attendant feature not functioning correctly.
Feature-Rich Platform, But Setup Complexity Hinders Efficiency
Engineer
Pros: Feature-rich platform
Cons: Complicated setup, slow support
Overall Experience:
3CX offers a feature-rich platform with excellent integration options, greatly enhancing our communication system. However, the initial setup was complicated and took longer than expected. The support team wasn't as responsive as we needed during critical times.
Cost-Effective Solution, Yet Steep Learning Curve Challenges Onboarding
Supplier
Pros: Cost-effective solution
Cons: Steep learning curve
Overall Experience:
The cost-effectiveness of 3CX is impressive, saving our business significant expenses compared to other solutions. Unfortunately, a steep learning curve made the onboarding process challenging. We also encountered compatibility issues with some of our existing hardware.
3CX Offers Flexible VoIP, but Setup Complexity Frustrates
Engineer
Pros: VoIP flexibility
Cons: Complex setup
Overall Experience: The flexibility of 3CX's VoIP system has been great for our remote team. Unfortunately, the setup process was complex and required more IT support than expected. We experienced inconsistent call quality, especially during peak usage hours.
The support team must be readily available
Supplier
Pros: Integration with other platforms
Cons: Complex initial setup
Overall Experience:
The initial setup was complex and required considerable technical knowledge, and customer support was not always available when needed. Frequent updates often led to downtime. The platform has a higher learning curve for non-technical staff. While the call clarity and feature set are impressive, there are several areas where improvements could be made.
Hosted PBX System has drawbacks
System Engineer
Pros: Advanced call management features
Cons: Difficult to configure advanced settings
Overall Experience:
Implementing the 3CX-hosted PBX system in our company has brought some benefits, particularly regarding advanced call management and scalability. However, the service is more expensive than other providers, and call quality is inconsistent during busy periods. Integration options are limited. Configuring advanced settings is also quite tricky and requires technical expertise. These drawbacks make it less ideal for all users.
Call Centre Solution Has Several Shortcomings
Analyst
Pros: Good reporting and analytics tools
Cons: Limited third-party app integrations
Overall Experience: We have used the 3CX call centre solution to manage our customer service operations. While the call routing and management features are robust and the reporting tools are helpful, the setup and configuration process was difficult and time-consuming. The platform lacks integrations with some third-party applications we use, and the documentation provided is not comprehensive enough to address all our needs.
3CX Delivers Efficient Call Management, but Call Transfers Face Delays
System Engineer
Pros: Efficient call management
Cons: Call transfer delays
Overall Experience:
3CX provides great call management tools that help us handle many calls efficiently. Unfortunately, the system can sometimes lag, causing delays in call transfers. Updates to the software often lead to temporary bugs that disrupt daily operations.
Affordable and Scalable but Lacks Key Features
Vice President
Pros: Seamless HubSpot integration and scalability
Cons: Missing Caller ID and native SMS functionality
Overall Experience:
3CX is a cost-effective solution that fits businesses of various sizes. The absence of a Caller ID feature is inconvenient. The lack of a native SMS function limits communication options.
Technical issues need to be resolved
CEO
Pros: Adding or removing extensions
Cons: Frequent technical issues and bugs, Complicated user interface
Overall Experience: Unified Communications platform has helped make remote work flexible. However, we have encountered frequent technical issues and bugs. Training resources are inadequate, making it difficult for new users to get up to speed. The user interface is complicated and not very intuitive. Occasional downtime has negatively impacted our productivity. While the platform has potential, these issues must be addressed to be more user-friendly.
