Aircall Reviews, Features & Pricing
About Aircall
Aircall revolutionizes modern business communications with its advanced cloud-based phone system to enhance efficiency and connectivity. Catering to over 16,000 companies globally, Aircall seamlessly integrates with leading CRM and Helpdesk tools, empowering sales and support teams to excel. Its intuitive platform offers real-time analytics, scalable solutions across 100+ countries, and comprehensive features like SMS, advanced call routing, and a power dialer. Experience streamlined communication with Aircall's desktop and mobile applications and elevate your team's performance with a risk-free trial.
Aircall Features:
- Toll-Free Numbers: Aircall enables businesses to instantly create toll-free numbers in their local area code or any country where they operate, facilitating easier customer access and brand credibility.
- International Numbers:With Aircall, businesses can claim local and international numbers in over 100 countries, ensuring a local presence even if the team is based on a different continent.
- Call Conference Solution: Aircall's VoIP calling solution includes a call conference feature, allowing up to five people to participate in a collaborative live conference call.
- Hours: Aircall allows for setting customized schedules, ensuring businesses only receive calls during designated hours, which helps manage customer expectations and team workload.
- Voicemail: Businesses can record, upload, or script personalized voicemail messages, providing a professional and customized response when unavailable to take calls.
- Call Routing: This feature enables efficient customer service by directing callers to the appropriate team member based on customized call distribution settings.
- Interactive Voice Response (IVR): Aircall's smart IVR system guides callers to the correct team on their first attempt, improving caller experience and operational efficiency.
- Extensions: Personalized three-digit extensions can be assigned to each team member, simplifying internal communications and quick dialing within the organization.
- Blocklist Numbers: The system allows businesses to block spam callers and bots, focusing attention on meaningful customer interactions.
- Virtual Call Centre: It provides a centralized platform for managing all phone numbers and users, accommodating teams distributed globally.
- Business Text Messaging: This feature enables sending, receiving, and managing SMS text messages between the business and its contacts, adding a layer of personalization and convenience to customer communications.
Aircall App Benefits
- User-Friendly Interface: The Phone App, available for desktop and mobile devices, offers an intuitive and easy-to-use dialer familiar to anyone with phone experience. This app, also available as a Chrome extension with PowerDialer and Click-to-Dial features, simplifies managing and making calls.
- Comprehensive Dashboard Management: With the Aircall Dashboard, managing a sales or support team becomes streamlined. It features a Live Feed for real-time activity and availability monitoring, live call listening, and agent coaching capabilities. The dashboard provides advanced analytics and filtering, helping understand the dynamics of call centre operations and offering a broad view of customer service performance.
- Modern and Versatile Phone System: Aircall's modern VoIP solution is designed for immediate setup and customization, catering to the needs of contemporary businesses. It supports the creation of phone numbers in over 100 countries, enabling global customer outreach. The system includes detailed metrics for team performance analysis and traditional phone functionalities like call conferencing, business hour settings, and automatic phone guides./li>
- Seamless Workflow Integration: Recognizing the importance of existing business workflows, it facilitates effortless integration with significant sales and customer support platforms. This integration allows for streamlined customer management and contact processes, ensuring a cohesive and efficient workflow.
Aircall Canada Plans and Pricing
The Aircall pricing structure is given below:
Essentials Plan- C$40 per user per month
- Unlimited calls within the US & Canada
- Essential telephony features including IVR, call recording and click-to-dial
- Send and receive SMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls
Professional- C$70 per user per month
- Salesforce integration
- Mandatory call tagging
- Advanced analytics and call monitoring
- Advanced support features, including queue call-back
- Advanced sales features, including a Power Dialer
Custom – On Demand
- Unlimited calls worldwide
- Custom analytics
- Custom onboarding
- Access to API developer support
- Service-level agreement (SLA)
- Single sign-on
Editorial Verdict
Aircall is a communication solution that blends advanced VoIP capabilities like IVR and call routing with collaborative tools for sales and support teams. Our review delves into its features, from toll-free and international numbers to a shared call inbox, highlighting its potential to enhance team efficiency.
Good service
Loading is longer
Analyst
Pros: One-time setup
Cons: Call quality
Overall Experience:
Setting up additional features like IVR is easy. However, the softphone took a longer time to load.
User-Friendly but High Pricing
Analyst
Pros: Frequent updates, Comprehensive support materials
Cons: It can be slow during peak hours
Overall Experience: Aircall offers a user-friendly interface, good integration options, and reliable call quality. However, the high pricing and limited customization options are downsides. It provides frequent updates and comprehensive support materials but has limited mobile app functionality and can be slow during peak hours.
Excellent Features but Pricey
Business Analyst
Pros: Easy to scale
Cons: The learning curve for new users, Occasional technical glitches
Overall Experience: Aircall offers excellent features for team collaboration and reliable service with good customer support. However, it's pricey for small businesses and has a learning curve for new users. It is easy to scale and receives regular updates but has limited customization and occasional technical glitches.
Reliable Platform Compatibility but Limited by Lack of Text Messaging Support
Proprietor
Pros: Extensive compatibility
Cons: No option for sending or receiving text messages
Overall Experience:
Aircall provides extensive compatibility across various platforms, including iOS, Android, Windows, and Mac. However, one drawback I've noticed is that Aircall does not support sending or receiving text messages through its phone numbers. We often encounter customers who prefer to text or email rather than call us, which makes the inability to manage text communication a limitation.
Efficient Call Management But Needs Smoother Functionality
Customer Support Manager
Pros: Assignable Calls
Cons: Limited Shortcuts
Overall Experience: AirCall makes handling calls simple with an intuitive interface and easy call delegation among teammates. The latest update needed more testing before release, causing occasional glitches. The lack of universal hotkeys for basic call functions can slow things down, especially when multitasking.
Phone number utilization is poor
Application Developer
Pros: Easy Integration
Cons: Connection issues
Overall Experience:
Integration with Hubspot is good. The phone numbers cannot be utilized to send or receive text messages.
Difficulty in understanding the call logs
Sales Manager
Pros: Ease of use
Cons: Bad call quality
Overall Experience:
We can synchronize contacts between our various phone lines. However, the call log isn't obvious at the beginning.
Compatibility with more Apps
Cloud Security Manager
Pros: Calling Features
Cons: Customer Service
Overall Experience:
It is compatible with more than 100 Apps and suitable for a minimum of three users, but it's not good value for money for a team of one or two people.
Smooth Integration but Needs More Flexibility
Engineer
Pros: Advanced call tracking, User-friendly dashboard
Cons: Steep learning curve, Limited CRM options
Overall Experience: Aircall integrates smoothly with other tools, provides good call quality, and has a responsive support team. However, it needs more flexibility in its plans and occasionally experiences call drops. The advanced call tracking and user-friendly dashboard are great, but there is a steep learning curve and limited CRM options.
Billing Issues Need Attention
Engineer
Pros: Intuitive interface
Cons: Occasional Billing discrepancies
Overall Experience:
I enjoyed the intuitive interface, consistent call quality, and simplicity of configuring call flows and integrating with other applications. Despite having evidence indicating that we only had three users during that month, I was still billed.
Appreciable dashboard
Chief Experience Officer
Pros: Usage of controls
Cons: Few software bugs
Overall Experience:
The dashboard is good. There are some sync failures with Hubspot.
Great for Teams but Expensive
IT Analyst
Pros: Excellent team collaboration features, Robust call routing
Cons: Limited offline capabilities, Complex setup process
Overall Experience: Aircall is excellent for team collaboration, easy to use, and has reliable customer support. However, it's expensive, and I've experienced occasional technical issues. It offers good analytics and robust call routing but has limited offline capabilities and a complex setup process.
Competitive Price, But Occasional Connectivity Issues
Engineer
Pros: Transparent cost structure
Cons: Inconsistent call quality
Overall Experience: Aircall provided us with all the essential features at competitive rates and was clear about their pricing model. However, sometimes, the call quality is inconsistent, and issues arise.
Simple Call Recording Setup, But License Limitations Are Restrictive
CEO
Pros: User-friendly interface, especially for tracking and managing calls
Cons: License limitations
Overall Experience: We adopted Aircall to facilitate recording inquiry-related calls, aiming to enhance our business operations and services. Aircall made launching our initiative easier. However, the administrator must have an active license to oversee the platform, and additional phone numbers are not provided sequentially.
Audio connectivity issues prevail
Associate Development Manager
Pros: User Friendly
Cons: Limited Features
Overall Experience:
The calls can be automatically exported to the CRM. It has audio connectivity problems, so we need to restart the computers to make it work again.
Unlimited calling in US and Canada
Division Manager
Pros: Unlimited calling
Cons: Video conferencing
Overall Experience: There are dedicated apps for all the major devices like iOS, Mac, Windows, etc. Aircall integration with Intercom is challenging to use on Chrome.
Powerful Analytics but Better Call Connection Insights is preferable
Technical Support Lead
Pros: Insightful Analytics
Cons: Limited Visibility
Overall Experience: AirCall provides detailed analytics that helps improve team performance and decision-making. Tracking individual agent call connections versus overall call connection issues requires contacting Support, which takes unnecessary time. It would be more efficient to display this information in Live Monitoring for immediate action.
Reliable Phone System with Data Limitations
Business Intelligence Analyst
Pros: Reliable system
Cons: Limited data retention
Overall Experience: Aircall has been a great phone system for our team, offering a user-friendly experience and continuous improvements, especially in reporting and AI features. The key call metrics like average wait time in the queue and hold time per agent are still missing, which would enhance performance tracking. Historical data access is restricted to six months, making it difficult to analyze trends over a longer period.
Great Compatibility, But Transcription Falls Short
Sales Representative
Pros: HubSpot-compatible
Cons: Inaccurate transcription
Overall Experience: Aircall makes it simple to start, and linking it with HubSpot was smooth. The transcription feature struggles with accuracy, particularly for team members with accents. This can lead to confusion when reviewing call records.
Great Support, but requires More Reporting Flexibility
CRM Administrator
Pros: Expert Support
Cons: Limited Customization
Overall Experience: The support team is invaluable, ensuring we get the most value from the platform. Adding detailed insights to call logs feels restricted, making it harder to track key interactions. The reporting tools could use more flexibility to accommodate different business needs.
Frequent App Updates Cause Missed Calls
Web Analyst
Pros: None
Cons: App updates interrupt call handling
Overall Experience:
The software has compatibility issues with Bluetooth devices. The difficulty I encounter is the frequent updates for the mobile App, which prevent me from answering calls until I install them. Since I don't always keep the App open on my screen, sometimes I miss calls without realizing an update is required.
