AVOXI Reviews, Features & Pricing
About AVOXI
AVOXI is your global communication partner, offering cloud-based virtual phone numbers and contact centre solutions to businesses worldwide. With options like local DID, toll-free, UIFN, and vanity numbers across over 150 countries, we empower your business to connect seamlessly with customers globally. Our platform simplifies call management with features like IVR, call routing, and voicemail transcriptions and enhances customer service by enabling personalized employee accounts and real-time call monitoring.
AVOXI Features
AVOXI offers the following features:
- Web Application and Mobile Interface: Utilize AVOXI's browser-based interface and mobile application to easily engage with customers using devices your team is already familiar with. This feature allows for seamless customer engagement and setup of agent workspaces wherever needed, ensuring flexibility and efficiency in operations.
- SIP & Integrations: Enhance your inbound and outbound communication capabilities by integrating AVOXI with existing phone systems. With simplified SIP connectivity, businesses can easily integrate their PBX, CCaaS, CPaaS, UCaaS, and other systems, enabling intelligent routing rules and real-time performance monitoring. This upgrade to VoIP service ensures a more robust and versatile communication setup.
- Programmable Voice: Leverage AVOXI's reliable voice APIs and webhooks to build, automate, and scale your communication processes directly within your applications. This feature allows for enhanced operational efficiencies and expanded international reach, offering better control over communications with a programmatic approach to voice services.
AVOXI Plans and Pricing
The AVOXI pricing structure is given below:
Launch- US$0 per user per month
- Minimum #1 of Users
- Minimum 1 Phone Number Per Plan
- Number Starting Price Per Month
- Unlimited Concurrent Calls
- 1 Year Data Storage
- Automatic Virtual Attendent
- Call Recording & Storage Services
- Voice Recording Storage
- Call Insights
Contact Plan- US$19.99 per user per month
- Minimum #3 of Users
- Minimum 1 Phone Number Per Plan
- User Set Up and Controls
- Instant SMS to Email
- Salesforce Integration
- US/Canada Unlimited Local Calling
- Number Porting Automation
- Voicemail Transcription Delivered to Email
- Order Status & Document Management
- Call Queuing
- Agent Webphone
- VIP Calling
- (ACD) Routing
- Designated Onboarding Coach
- Live Monitoring and Coaching
- Call Tagging and Dispositioning
- Real-Time Dashboards
Engaged Enterprise- US$39.99 per user per month
- Minimum #3 of Users
- Queue Callback
- Live Monitoring
- Skills Based Routing
- Unlimited Storage
Editorial Verdict
AVOXI sets the standard for global business communications with its robust suite of cloud-based telephony services and intuitive platform, offering unparalleled flexibility and control for seamless customer engagement and operational efficiency.
The support team is good
Analyst
Pros: Technical support
Cons: Strict Identity Verification
Overall Experience:
It provides excellent customer service and technical support, focusing on personalized attention. For new accounts, it requires strict identity verification and payment confirmation.
Hardware offerings need enhancement
Auditor
Pros: Pricing Options
Cons: Hardware Offerings
Overall Experience:
They offer flexible pricing options and scalable solutions for businesses of all sizes. However, they focus on software-based VoIP services and have limited hardware offerings.
Scalability is good, but Mobile App Reliability Lags Behind
Employee Development Specialist
Pros: Scalability
Cons: Outdated interface
Overall Experience: AVOXI's pricing is competitive and fits well within our budget. However, their integration with our CRM is less smooth than promised, causing delays in workflow. Downtime during peak hours has impacted our business operations.
Flexible Plans and High Call Quality, but Customization Is Limited
CEO
Pros: scalable plans
Cons: Limited customization
Overall Experience:
AVOXI offers flexible and scalable plans that are well-suited to our growing business. However, some features have limited customization options. Call quality has been consistently high.
Competitive Pricing, but CRM Integration Falls Short with AVOXI
Supplier
Pros: Cost-effective
Cons: Slow response time
Overall Experience: The platform's flexibility in managing multiple phone lines is a significant advantage for our team. Unfortunately, the user interface feels outdated and clunky, making navigation difficult. We've also experienced frequent glitches with the voicemail system.
Intuitive Platform, but Mobile Calling Feature Is Missing
Business Analyst
Pros: User-friendly platform
Cons: Mobile call functionality
Overall Experience:
AVOXI offers an intuitive platform. It's easy to navigate, configure settings, and start using immediately. However, we cannot make calls directly from a mobile device, which limits our flexibility when making calls on the go.
Intuitive Platform, but Mobile Calling Feature Is Missing
Web Analyst
Pros: User-friendly platform
Cons: Mobile call functionality
Overall Experience:
AVOXI offers an intuitive platform. It's easy to navigate, configure settings, and start using immediately. However, we cannot make calls directly from a mobile device, which limits our flexibility when making calls on the go.
Cloud-Based Solution Reduces Hardware Dependency but Needs Reliable Support
Web Analyst
Pros: cloud-based solution
Cons: Inconsistent customer support
Overall Experience:
The cloud-based solution from AVOXI reduces our hardware dependency. However, we've faced occasional service interruptions, which are a concern. Customer support has been mixed, sometimes very helpful and other times slow.
Advanced Features Shine Despite Higher Pricing
Production and Planning Executive
Pros: Quality Services
Cons: Higher pricing for small businesses
Overall Experience:
We chose AVOXI for its advanced features like call recording and analytics, which have been very useful. However, the higher pricing is something we need to consider as a small business. Overall, the service quality is excellent.
Global Reach with Occasional Hiccups in Call Quality
Graphic Engineer
Pros: Global reach
Cons: Poor call quality
Overall Experience: AVOXI's global reach has been fantastic for connecting with our international clients. However, frequent call drops have interrupted important meetings. It took support almost 24 hours to resolve an issue we reported.
Friendly Customer Support
Supplier
Pros: Friendly support
Cons: Complicated onboarding, call recording bugs
Overall Experience:
AVOXI's customer service team is friendly and eager to help. However, the onboarding process was complicated and took longer than expected. We faced challenges with the call recording feature, which sometimes doesn't work correctly.
Effortless Call Routing Setup, but Billing Reports must be customizable
Division Executive
Pros: Simple call routing setup
Cons: Non-customizable billing reports
Overall Experience:
The call routing setup process is very straightforward, allowing me to direct calls quickly. However, the billing usage reports are hard to interpret. It would be helpful if the reports were customizable to fit customer needs, making it easier to analyze and understand the data.
Response automation must be avoided
Analyst
Pros: Integration with Popular Tools
Cons: Automated Responses
Overall Experience:
It integrates seamlessly with popular business applications like Salesforce and Slack but occasionally provides automated or standardized responses from customer support.
Uptime needs improvement
CEO
Pros: High-Quality Voice Services
Cons: No Uptime Guarantee
Overall Experience:
AVOXI offers reliable and high-quality voice services with consistent call clarity. It lacks a specified uptime guarantee, raising concerns about service availability.
AVOXI Simplifies Calls but Needs Better Feature Support
Supplier
Pros: Professional and intuitive call handling
Cons: Lacks detailed guide
Overall Experience:
AVOXI offers an intuitive system that helps small businesses handle calls professionally. The abundance of features can be overwhelming without a detailed guide. Customer support is helpful, but reliance on them may delay quick setups.
Excellent VoIP Coverage, but Setup Process Is Challenging
Web Analyst
Pros: High call quality, excellent international coverage
Cons: Challenging setup process
Overall Experience:
AVOXI is a VoIP provider with excellent international coverage and call quality. The setup process was challenging, but customer support could be more responsive. The quality of service justifies the higher pricing.
Flexible Phone Management Meets Outdated Interface Challenges
Executive
Pros: Flexible phone management
Cons: Outdated user interface
Overall Experience:
We like AVOXI's scalability, especially as we expand globally. However, the mobile app is unreliable, often failing to sync calls properly. There are occasional issues with dropped calls that make it hard to rely on the service.
Access to International Numbers is convenient, but Feature Documentation Would Be Helpful
Analyst
Pros: Convenient access to international numbers
Cons: Limited feature documentation
Overall Experience:
Getting new international phone numbers is convenient, which is a massive benefit for expanding my business and staying connected with clients globally. It would be helpful to have a downloadable PDF that clearly outlines the features and provides step-by-step instructions on activating them.
CRM Integration Enhance Workflow, but Mobile App Launch is Highly Anticipated
Business Analyst
Pros: Dialer and CRM Integration
Cons: Lack of a mobile App
Overall Experience:
The dialer is simple and easy to use, and our account integrates seamlessly with our CRM. Although there was no mobile App when I signed up, I'm glad to hear that one is currently in the testing phase. I've been looking forward to this feature, and I'm excited for its release.
Easy User License Management, but Lack of Issue Tracking Makes Monitoring Progress Difficult
Web Designer
Pros: Flexible user license management
Cons: No issue tracking capability
Overall Experience:
We can add or remove user licenses as needed. The quick and straightforward process helps keep things flexible as my team's needs change. There is no feature to track open and closed issues. This makes it harder to monitor the progress of ongoing tasks or troubleshoot problems efficiently.
Easy User License Management, but Lack of Issue Tracking Makes Monitoring Progress Difficult
Billing Operator
Pros: Flexible user license management
Cons: No issue tracking capability
Overall Experience:
We can add or remove user licenses as needed. The quick and straightforward process helps keep things flexible as my team's needs change. There is no feature to track open and closed issues. This makes it harder to monitor the progress of ongoing tasks or troubleshoot problems efficiently.
Call identity must be hassle free
Business Analyst
Pros: Communications Platform
Cons: Potential for Calls to be Misidentified
Overall Experience:
It offers a comprehensive global communications platform with a wide range of features. However, it faces an ongoing challenge where calls may be misidentified as "scam likely" or spam risk.
Excellent International Coverage, but Support and Pricing Could Improve
Training and development specialist
Pros: International coverage
Cons: Complex initial setup, slow customer support
Overall Experience:
The initial setup was complex, but the service has been reliable once configured. Customer support is slow to respond.
