Comwave Business Phone Service Reviews
About Comwave
Comwave was founded in 1999. They began selling home phone service to Canadians. As the company grew, it began selling television and high-speed Internet to more counties and select regions in the United States.
Comwave VoIP System Features
- Voice Mail access
- Set greetings
- Set password
- Call forwarding all
- Call forwarding busy
- call forwarding no answer
- caller ID block
- do not disturb
- call waiting
- turbo speed dial
- Work from anywhere
- unlimited North America calling
- Virtual Receptionist
- Voice mail to Email
- Unlimited Internet
- Cloud phone system
- Webex phone system
- call queue
- SIP Trunking
- call return
- call transfer
- IVR tree
- Text Messaging
- Team chat and instant messaging
- Screen share and whiteboarding
- Video conferencing
Plans
Hosted Phone System
CAD 32.95 per month
- Mobile & Desktop App
- Unlimited US & CAN Calling
- Virtual Receptionist
- Voicemail-to-Email
- Auto-Attendant Multi-Level
- Toll-Free
- Team Messaging *
- CRM Integration Capable
- Enterprise Directory
- Cisco Webex Calling
CAD 37.95 per month
- Mobile & Desktop App
- Unlimited US & CAN Calling
- Virtual Receptionist
- Voicemail-to-Email
- Auto-Attendant Multi-Level
- Toll-Free
- Team Messaging
- CRM Integration Capable
- Enterprise Directory
- Cisco Webex Video Meetings
- Cisco Webex Calling
CAD 47.95 per month
- Mobile & Desktop App
- Unlimited US & CAN Calling
- Virtual Receptionist
- Voicemail-to-Email
- Auto-Attendant Multi-Level
- Toll-Free
- Team Messaging
- CRM Integration Capable
- Enterprise Directory
- Cisco Webex Video Meetings
- Cisco Webex Calling
- Group Call
- Call Recording
- SMS Messaging
SIP Trunking
SIP Local-CAD 14.95 per month
- Unlimited local calling
SIP North America-CAD 19.95 per month
- 500 minutes of long-distance calling to Canada and the US
SIP Global-CAD 49.95 per month
- 2500 minutes of long-distance calling to 45 countries
Pros
- Comwave offers service to various cities throughout the entire nation.
- Two different mobile options are available.
- Comwave's business services have a hosted PBX that grants access to many features.
- The company offers hosted voice services and SIP trunking.
Cons
- You will pay a CAD 50 deposit to rent the gateway used for Internet service or home phone.
- The basic and enhanced plans do not include any allocation of minutes for nationwide long-distance calling in Canada.
- Although there is a small fee of CAD 12 for VoIP adapters, these ATA devices are required to allow you to connect a regular telephone to your network.
Verdict-Editorial
Comwave is a provider of telephone and Internet services across Canada. The company serves over 1,600 cities across the country, providing residential services and the business community with broadband services. Although Comwave now has a section of its website dedicated to providing services in the USA, most of the offers are placeholders and are not currently available.
I’m very pleased with the app.
Broadcast Specialist
Pros: It's easy to use.
Cons: No issues till now.
Overall Experience: I don't normally leave reviews, but Comwave has been so helpful for my business I'm going to make an exception. It's easy to use and their Voip services are great. I'll be recommending them to other small businesses in the area.
Never had any problems with my phone service
Application Developer
Pros: Has good features
Cons: Little expensive
Overall Experience: It has nice features like voicemail-to-text and the ability to set up conference calls
Best callers experience I’ve had.
Database Administrator
Pros: Affordable services
Cons: No issues till now
Overall Experience: I have been using Comwave for a few years now and what I can say is it has been a great service. The call quality is one of the best that I have come across.
Low cost for the phone line service
Cloud Security Officer
Pros: Affordable solutions
Cons: Customer service may respond late.
Overall Experience:
Comwave is the best voip provider in my area. I love how they are so reliable and have such fast speeds!
Super happy with the change!
Network Associate
Pros: Affordable price
Cons: No issues till now.
Overall Experience:
I was looking for a VoIP provider because I felt like my old provider was overcharging me and giving me terrible service. I found Comwave and they were able to give me a better price with better service. I've been with them ever since and am super happy with the change!
They offer great customer service.
Broadcast Engineer
Pros: High speed internet.
Cons: Calls may drop sometime.
Overall Experience: They offer great customer service, which is the reason we switched in the first place, and when we needed help finding a high-speed internet provider, they were there to point us in the right direction. I highly recommend Comwave for any of your high-speed internet needs.
Very satisfied with the service.
Product Representative
Pros: Cheapest service
Cons: Little expensive
Overall Experience: I've been with Comwave for a few months now and I am very satisfied with the service. The Unlimited high-speed internet is great, it never misbehaves or slows down. What I like most is that they offer the cheapest service. They are always looking for new features to implement and I couldn't be more satisfied.
The price point was lower than anywhere else
Networking Engineer
Pros: Internet is fast
Cons: No cons.
Overall Experience: I got Comwave because I needed a cheap internet service provider and it did not disappoint. The price point was lower than anywhere else and the internet is fast enough to stream my favorite show in HD quality with no lag. They also have the best customer service skills I have seen in an ISP.
Never had any issues.
Sales Executive
Pros: Connection is always fast
Cons: No problem at all.
Overall Experience: I've been using Comwave for years now and have never had any issues with it. The connection is always fast, even during peak hours and when I'm gaming on my Xbox. The high speed internet is great for streaming videos and podcasts without any lags or buffering! And the quality of calls has never been better.
The Limitations of Comwave’s Basic and Enhanced Plans
Vice President Marketing
Pros: Call waiting, call forwarding
Cons: The basic and enhanced plans do not allocate minutes for nationwide calling in Canada.
Overall Experience: We have used Comwave. There have been a few hidden charges, like the deposit. There was an issue with transporting our phone number from the previous provider. Comwave worked to resolve the issue.
I recommend it if you’re looking for Voip Services.
Technology Specialist
Pros: Very easy to set up.
Cons: Lttle expensive solutions.
Overall Experience:
I really like the Telzio VoIP service. It was super easy to set up and I didn't have any problems getting it going! The quality is really good too, so I recommend it if you're looking for something simple, reliable, and- most importantly - easy to set up.
Staff is always friendly.
Financial Analyst
Pros: Easy to use.
Cons: Little expensive.
Overall Experience: I have been using Comwave for years now. Staff is always friendly and helpful, if it's not fixed in a timely manner, it's fixed without any difficulties. As for pricing, I always find Comwave to be affordable.
I would highly recommend anyone who is looking for a VoIP service provider
Finance Officer
Pros: Good call quality
Cons: No problems till now.
Overall Experience: They provide good call quality to all their customers. The plan is also easy and simple to use. I would highly recommend anyone who is looking for a VoIP service provider to go with Comwave as it does not cost you much more than your regular cell phone bill but provides better quality service, which is what I look for in my providers.
The porting feature is good
Engineer
Pros: Web access to contacts
Cons: Call display
Overall Experience:
Number porting to their service is free. They didn't give credit for returned items.
Quality calls and reliability
Network Associate
Pros: Has the best call quality.
Cons: No major problems yet.
Overall Experience: It's never choppy and I've only had a few dropped calls since signing up for their plan. The price is also quite reasonable.
Comwave is a great VoIP service.
Digital Marketing Professional
Pros: It's reliable.
Cons: Customer service is great.
Overall Experience:
Comwave is a great VoIP service for those who are not looking for anything in particular. Just need something to work and be easy to use. It's reliable, it's easy to setup, and it has a lot of features you don't need if you're just looking for a simple phone service.
Comwave’s SIP Trunking Efficiency and Pricing Realities
Software Tester
Pros: SIP Trunking
Cons: Comwave does not offer any extreme discounts on pricing.
Overall Experience:
I have been using Comwave for the past six months. The connection speed is good, but the wait line is over 100 on a phone call.
The interface is super user-friendly.
Software Tester
Pros: Their customer service is great!
Cons: No problems till now.
Overall Experience:
I've never used Voip before I found Comwave. Now, I use them for all my calls. They're really easy to navigate and their customer service is great! The interface is super user-friendly and it was really easy for me to just get started using the phone like a pro!
Super helpful and nice customer service.
Software Tester
Pros: Affordable solutions.
Cons: Setup and installation is little troublesome.
Overall Experience: I really like this company. I called in to ask some questions and they were super helpful and nice. The call quality was also excellent...you can't go wrong with this one!
Easy to Configure.
Cloud Security Officer
Pros: Good call quality.
Cons: Contract in the starting is a drawback
Overall Experience: I was looking for a phone plan and the salesperson at the store just wasn't that helpful. I called up Comwave and they directed me to the perfect plan. They also offered me the best price around, so I signed up there and then!
The price is unbeatable.
Information Security Manager
Pros: Good customer service
Cons: Limited features.
Overall Experience:
I am very impressed with Comwave. I received excellent customer service and the price is unbeatable. All my coworkers travel to this country so I can't wait to put it on their radar, too!
I switched to Comwave and it has been a life-changing experience.
Broadcast Engineer
Pros: Fast and reliable.
Cons: Call quality may drop.
Overall Experience: I was so fed up with my internet provider. They were always overcharging me and the service was never reliable. Recently, I switched to Comwave and it has been a life-changing experience. Not only do they have the best prices out there but the service is fast and reliable. I don't think I could ever go back to another company after having such an amazing experience with Comwave!
Quality of the calls is really good.
Director of Operations
Pros: So affordable.
Cons: No issues till now.
Overall Experience:
I am glad that I could switch to the Comwave services. The quality of the calls is really good, and I don't have to worry about overusing my data plan. I'm a happy customer who would recommend their service.
Easy to configure platform.
Business Analyst
Pros: Call quality is awesome
Cons: Customer support can take time.
Overall Experience: I've used Comwave's service for many years and the engineers always help me out when I am having problems. Plus, the prices are very low!
I have been with Comwave for a couple years now.
Digital Marketer
Pros: Good customer services.
Cons: Features are limited.
Overall Experience:
I have been with Comwave for a couple years now and I am very happy with the service. They are very reliable, never go down and offer great internet speeds for a really reasonable price. I would highly recommend them to anyone looking for good phone and internet.
Comwave is the best!
Digital Marketing Manager
Pros: Nice call quality
Cons: Little expensive.
Overall Experience:
I've been working with them for over a year now and have been very happy with their service. Their internet performance is amazing and their customer service is always available. The phone reception has never failed me once!
Customer service is very friendly.
Vice President of Sales
Pros: Best call quality.
Cons: Not had any issues till now.
Overall Experience:
The quality of service is also excellent, the best call quality I've had so far!
The $50 Gateway Deposit Dilemma
Owner
Pros: Two different mobile options are available
Cons: You must pay a $50 deposit to rent the gateway used for Internet service or home phone
Overall Experience: The customer service and transition process was speedy. But the customer service is almost exclusively in English. If there is a power failure, the phone does not work.
Great VoIP service provider
Application Developer
Pros: Reliable wireless service
Cons: Had no issues yet
Overall Experience: Comwave is a great VoIP service provider that offers reliable wireless service and competitive pricing. I love the hours of availability and never having to worry about upgrading my plan.
Internet needs improvement
Employee Development Specialist
Pros: Low cost
Cons: Constant outages
Overall Experience: Their internet connectivity is slow and down frequently. 24-hour technical support is not available.
I am happy with the call quality.
Application Developer
Pros: Customer services are very responsive.
Cons: Pricing could be better.
Overall Experience: I have been using Comwave for the past couple of months and I am happy with the call quality. The only thing that could be better is their pricing, it's a little on the costly side and there are cheaper options in my opinion.
Technical support is not easily accessible
System Engineer
Pros: Set up
Cons: Customer Service
Overall Experience:
The modem arrived quickly. However, customer service cannot transfer us to technical support; we must call again.
It’s almost a steal!
Finance Officer
Pros: Cheap services.
Cons: Limited feature
Overall Experience: I'm a big fan of Comwave and I've been using this service for around 2 years. It's so cheap, it's almost a steal! The staff are always easy to work with and their customer support is speedy and helpful. I would highly recommend anyone looking for an affordable, reliable IT service provider to use Comwave!
Comwave has been good to me.
Enterprise Risk Analyst
Pros: The customer service is top notch.
Cons: Little expensive solutions.
Overall Experience: I travel a lot and it's always nice to know that my call quality will be perfect no matter what. The customer service is also top notch, they never make me feel like I'm inconveniencing them with my questions or problems.
Customer service is friendly.
Finance Officer
Pros: The call quality is always clear.
Cons: No problems till now.
Overall Experience:
I've been a customer at Comwave for over a year now and I love it. The call quality is always clear and the customer service is always friendly. Whenever I need help, all I have to do is call them up, and they can solve my issue in minutes.
Very nice customer services.
Chief Information Security Officer
Pros: Call quality has been impeccable
Cons: Price is little high.
Overall Experience:
I have been using Comwave for my VoIP service for a couple months now and the call quality has been impeccable. I just switched from another company that was cheaper but the call quality was awful. It's worth paying a bit more for something so important.
Sound is crystal clear.
Management Executive
Pros: It's reliable
Cons: No issues yet.
Overall Experience: I am a person who needs to have high speed internet at all times. Comwave is my go-to provider because it's reliable and never fails me. I also love the calls. They sound crystal clear and I'm never dropping out of conversations.
I’ve been a customer of Comwave for nearly a year now.
Internal Auditor
Pros: Reliability
Cons: No issues yet.
Overall Experience:
I've been a customer of Comwave for nearly a year now and I have been satisfied. I like their reliability, the speed of their service, and their pricing.
I’ve been a customer of Comwave for nearly a year now.
Internal Auditor
Pros: Reliability
Cons: No issues yet.
Overall Experience:
I've been a customer of Comwave for nearly a year now and I have been satisfied. I like their reliability, the speed of their service, and their pricing.
Pleased with their services
Control Specialist
Pros: Cheap and reliable
Cons: Features are limited
Overall Experience: I am so pleased with this service. Comwave has been my primary service provider for over 10 years, and they have never failed me. They are super reliable, and I haven't had to worry about losing my business during downtime in the past year. The pricing cannot be beat either!
Such a marvelous service
Control Specialist
Pros: The pricing is fair.
Cons: Call quality may drop twice or thrice in a year.
Overall Experience: Comwave is such a marvelous service. I've been with them for years and they never fail to make me happy with my purchase. The pricing is always fair and reliable, the installations are super easy, and they take care of all the paperwork for you!
I’ve been with Comwave for a month now.
HR Manager
Pros: Quality of service
Cons: No cons yet
Overall Experience: I've been with Comwave for a month now, and I am so happy with the quality of service I've received. Their customer service has always been quick to respond and very professional. On top of the great quality of their service, their rates are good too!
Great business phone service.
Cloud Security Manager
Pros: Super affordable.
Cons: Features are limited.
Overall Experience:
Comwave has been the best service I've tried so far. The pricing is super affordable, and the quality of calls is great too. I just wish it had more features.
Reliable internet service provider
Associate Developer
Pros: Reasonable prices.
Cons: Customer services may respond late.
Overall Experience:
I was looking for a reliable internet service provider in my area and came across Comwave. They have a great customer service department, and I found their pricing to be more than fair. The only thing I would mention is that sometimes it can take them a bit of time to respond to any concerns, but otherwise they are reasonable options.
I’ve had their service for over 2 months now, no issues at all!
Financial Risk Manager
Pros: Customer services.
Cons: Little expensive.
Overall Experience:
I have been a homeowner for 5 years and wasn't sure if I needed to upgrade my home internet. After checking Comwave, it was clear that the service was reliable and worth the investment. The customer service rep was also great in helping me determine what plan would best suit my needs. I've had their service for over 2 months now, no issues at all!
The flexibility of D-Link box is not good
IT Analyst
Pros: Two mobile options
Cons: Long hold times
Overall Experience:
It is cheaper than a landline. However, the D-Link box is not flexible for other applications like Forwarding.
Complaints should be handled properly
Vice President Marketing
Pros: Hosted PBX
Cons: Billing errors
Overall Experience:
Toll-free calling requires a second line. Email addresses or alternate phone numbers are not provided for complaints or escalations.