Dialpad Reviews, Features & Pricing
About Dialpad
Dialpad is the AI-powered cloud communication platform that transforms the way teams connect. Dialpad offers an integrated suite of features, including Dialpad Talk, Contact Centre, and Sell, ensuring clear VoIP calls, seamless video conferencing, and efficient contact management. Whether you're operating globally or locally, Dialpad's advanced features, like AI customer satisfaction scoring and robust security, keep you ahead in a connected world.
Dialpad Features:
- Call Routing: Gone are the days of manual searches for phone numbers. With Dialpad, transferring calls. This streamlined process ensures efficient communication, saving time and enhancing productivity.
- Business Text Messaging: Dialpad revolutionizes messaging in the business environment. Whether it's reaching out to teammates or clients, you can send both SMS and MMS messages directly from the app. This feature enables communication both within and outside your organization, ensuring that you're always connected.
- Advanced VoIP Technology: Leveraging unique VoIP technology and a global network, Dialpad enables high-quality calls over Wi-Fi or any internet connection. This cutting-edge technology ensures exceptional call clarity worldwide and even supports internet-based faxing.
- AI-Powered Meetings: Dialpad's AI feature takes by automatically generating concise, natural language summaries of your meetings. This innovative tool eliminates manual note-taking, ensuring you capture every important detail effortlessly.
- App and Browser Flexibility: Accessibility is key in modern business communication. Dialpad allows users to host or join calls and video meetings without the need to download an app. Regardless of your device – iPhone, Android, Mac, or PC – joining a meeting is as simple as clicking a link in your invite. This web browser functionality breaks down barriers to communication, making it more inclusive and hassle-free.
- Customizable Voicemail Management: The visual voicemail feature not only transcribes your messages for easy reading but also adds an extra layer of convenience, ensuring you never miss important details from your calls.
Dialpad Plans and Pricing
The Dialpad pricing structure is given below:
Business VoIP Standard Plan- US$23 per user per month
- Unlimited calling
- Real-time call transcriptions
- High-definition (HD) voice
- Business phone numbers (per user): 1 local number
- Unlimited Ai Meetings for up to 10 participants
- SMS, MMS & team messaging
- Multi-level auto attendant
- Visual voicemail
- Toll-free number support
- Custom call routing
- Call forwarding to other devices
- Three-way calling
- Call recording
- Automatic spam call detection
- Number porting: Local & toll-free
- Number forwarding
- Switch calls between devices
Business VoIP Pro- US$35 per user per month
- Salesforce integration
- AI-Powered Call & Voicemail Transcripts
- Google Workspace & Microsoft 365 integrations
- Global SMS Capabilities
- 24/7 live agent support
- Three-way calling
- Number porting: Local & toll-free
- Message threading
- Web-based support (multilingual)
- Chat-based support (multilingual)
- High-definition (HD) video & audio meetings
- Schedule meetings from your Google Workspace or Microsoft 365 calendar
Business VoIP Enterprise – Contact vendor for details
- Unlimited calls worldwide
- 100% uptime
- Unlimited office locations
- Priority Live Agent Support
Editorial Verdict
Dialpad stands out as a cutting-edge solution in cloud communication, blending advanced VoIP technology with AI-driven features for unparalleled call clarity and meeting efficiency. Ideal for businesses of all sizes, it promises a seamless, integrated experience for global connectivity and internal collaboration.
Number preference must be focused
Software Developer
Pros: Good VoIP features
Cons: Reliability can be improved
Overall Experience: The features are excellent and easy to change and update. I was given two numbers and cannot control the number preference for sending texts to customers.
Customization of caller ID is easy
Sales Manager
Pros: Good call recording features
Cons: Customer support can be improved
Overall Experience: I could customize my caller ID for outbound calls. However, filtering, searching, or sorting new incoming messages and voicemails is difficult.
Innovative Features but Can Be Glitchy
Analyst
Pros: Great AI integration
Cons: Expensive for small teams
Overall Experience: Dialpad offers AI integration and is easy to use. However, it can sometimes be glitchy, and some features have a steep learning curve. It provides good call quality and frequent updates but is expensive for small teams and has limited offline capabilities.
Complicated licensing process
Chief Information Security Officer
Pros: Affordable
Cons: Integration for text messages can be improved.
Overall Experience: We can check the last email, text and view tips for our conversation. The process for removing licenses is complicated, and we were charged for unused licenses.
Effortless call transfer
Engineer
Pros: Voicemail transcription is good
Cons: Customer support can be improved
Overall Experience: Transferring calls is easy. The Hubspot integration should update the names in Dialpad for the contact centre.
Non Manageable Bulk editing
CEO
Pros: The interface is very user-friendly.
Cons: The process of removing the license is difficult
Overall Experience:
There is no option to filter or sort text messages. The internal contact directory is helpful, but we cannot manage bulk editing.
Great for Remote Teams
Chief Experience Officer
Pros: Great for remote teams, Good security features
Cons: Limited reporting tools
Overall Experience: Dialpad suits our remote teams with good collaboration tools and reliable service. However, it is pricey, and some features are complex to set up. It offers good security features and is easy to set up but has limited reporting tools and occasional call drops.
Reliable but Needs Better Mobile Experience
Supplier
Pros: Helpful AI tools
Cons: Needs a better mobile experience
Overall Experience: Dialpad provides reliable service, good integration options, and helpful AI tools. However, it needs a better mobile experience and is priced higher. The intuitive interface and frequent updates are positives, but it has limited customer support hours and occasional glitches.
Checking the App for alerts is necessary
System Engineer
Pros: Access to all devices
Cons: It is a bit expensive
Overall Experience:
The ability to make and receive calls over cellular and WiFi is good. There are no alerts for missed calls or voicemails unless we check the App.
Web App Texting is appreciable
System Engineer
Pros: Communication history
Cons: Team collaboration is complex
Overall Experience:
We can text from the Web App. However, the accuracy of the voice-to-text feature regarding voice mail messages can be improved.
Prolonged call waiting time
Engineer
Pros: Call recording
Cons: No free version
Overall Experience:
The Mobile/Desk/Web App lets us switch between devices without the caller's knowledge. However, we have to press 1 when we receive a call to prove that we are not a virtual machine, which increases the caller's waiting time.
Accessibility issues prevail
Financial Risk Manager
Pros: User interface is easy to use
Cons: Variations between Applications
Overall Experience: The search function in contacts is not accessing iOS Contacts. The draft text disappears when I begin a text in Dialpad and need to switch screens or apps.
Running software consumes more time
Engineer
Pros: 14-day free trial
Cons: Google-related login issues
Overall Experience:
The call transcriptions and recordings help us review calls. The process of running the software and downloading is prolonged.
Excellent AI, but Customer Support Needs Improvement
Quality Analyst
Pros: Integration with Google Workspace
Cons: High pricing for premium plans
Overall Experience: Dialpad's AI features are excellent, and it has good call quality. However, customer support needs improvement, and the interface can be slow occasionally. It integrates well with Google Workspace and has an excellent mobile app, but it lacks some advanced features and has high pricing for premium plans.
Ideal for Growing Businesses, But Voicemail Transcription is Challenging
Chief Experience Officer
Pros: Various robust features suited for expanding teams
Cons: Difficulty transcribing voicemails
Overall Experience:
Dialpad provides various robust features that cater to the requirements of many expanding businesses. One key highlight is the option to handle work calls directly from a personal mobile phone. However, my main concern with Dialpad is the challenge of transcribing customer voicemail messages, mainly if inaccuracies exist.
Excellent Call Transcriptions, But the App Visibility Issues on Lock Screen
Training and development specialist
Pros: Great call transcriptions
Cons: The App becomes hidden on lock screen, requires unlocking the phone to view incoming calls
Overall Experience:
The transcriptions and recordings of calls are excellent for analyzing conversations. Occasionally, when my Android phone is locked and I receive a call through Dialpad, the App becomes hidden. I need to unlock my phone, but by then, the caller has often already ended the call.
Limited IVR Access For Small Teams
Division Executive
Pros: Standout Voice AI capability
Cons: Lack of IVR functionalities for smaller teams
Overall Experience: Dialpad Talk’s Voice AI capability helps us understand the purpose of calls and enables detailed analysis of each interaction. Despite investing a significant amount in this product, I can't access even fundamental IVR functionalities since I don't qualify as an enterprise customer with over 100 users.
Impressive Messaging Options, but Voicemail Management and Call Lag Need Improvement
Billing Operator
Pros: Built-in capabilities for messaging
Cons: Difficult to mark voicemails as unread
Overall Experience: The user-friendliness and built-in capabilities for text and picture messaging are commendable. However, marking a voicemail as unread can be quite challenging. Also, there is a lag when initiating calls.
IOS contact accessibility needs focus
CEO
Pros: Availability of Apps for all the platforms
Cons: Misleading pricing on their website
Overall Experience: We can see the communication history with contacts. The contacts search function cannot access iOS contacts even after we grant access in settings.
Clear Calls, But Limited Text Functionality
Web Analyst
Pros: Clarity of phone calls
Cons: Cannot drag and copy text within the interface
Overall Experience:
I'm impressed with the clarity of the phone call. It's also convenient to reach the department and contacts. However, I can't simply drag text into messages for copying; I cannot highlight and drag phone numbers or text from Dialpad to transfer them to other accounts.
