Intermedia Cloud Communications Reviews

Pros: Click to Call action

Cons: Chrome web app doesn't support Microsoft Edge

Overall Experience:

The user interface is simple and easy to understand and navigate.

Pros: 24/7 customer support.

Cons: Mobile app can be improved.

Overall Experience: We appreciate the comprehensive solution, but the learning curve for advanced features is steep, and the mobile app lacks few features.

Pros: VoIP Features

Cons: Implementation is complex sometimes

Overall Experience: The User Interface permits robust change management. Recent calls do not indicate which calls were incoming and outgoing; there are no text threads, and there is no choice to switch to a direct number and make a call unless we use the settings online, change them, and then try to make the call.

Pros: The customer service is fast

Cons: Continuous internet feed is needed

Overall Experience:

 The Auto-attendant feature simplifies FAQ-style reception, giving staff sufficient time to focus on other essential tasks. However, many insights into possible data availability are presently lacking.

Pros: Knowledgeable customer service

Cons: Limited mobile functionality

Overall Experience:

Intermedia's customer service team is knowledgeable and helpful. The mobile App lacks some essential functions.

Pros: Access Anywhere

Cons: Limited call monitoring features

Overall Experience:

I like the auto attendant feature. The mobile app is suitable for receiving calls, but sometimes, call quality on the app for iPhone versus the phone is way different. So, when traveling, it makes it harder to make and receive calls.

Pros: User Friendly

Cons: Mobile app is required for importing and initial syncing contacts

Overall Experience:

The application has features allowing me to work remotely using mobile devices, connect with people at my office, and stay in touch. Sometimes, it does not work well on mobile data. It would be great if the app could continue to improve to recognize and auto-switch the call from data to a cell phone call.

Pros: Good technical support

Cons: Mobile App requires initial syncing of contacts

Overall Experience: The software is user-friendly, and the voicemails can be transcribed and sent through email. Answering calls from a mobile device is difficult. I was unable to receive the call and had to call back.

Pros: Ton of features.

Cons: No issues till now.

Overall Experience: Intermedia is one of the best platforms I've used in years. It's got a ton of features, tons of additional services and offers a great price point. I am excited to see what they have planned for the future!

Pros: Impressive VoIP quality

Cons: Challenging phone configuration

Overall Experience:

The VoIP service quality is impressive, with clear calls and minimal drops. However, configuring the phone system can be tricky without technical support. We found that certain features, like call recording, are not as intuitive as we hoped.

Pros: Price is competitive.

Cons: No issues till now.

Overall Experience: I was looking for a Cloud Communications service and I am so glad I chose Intermedia. The set up was quick and easy, they have an impressive set of features, and their customer service is also really good. On top of that, the price is competitive.

Pros: The features are suitable for small companies

Cons: Setting up greetings is difficult

Overall Experience:

The onboarding process is good and user-friendly. However, the login screen inserts random user credentials, and frequent password changes are needed.

Pros: Easy configuration

Cons: Limited CRM integration capability

Overall Experience:

The ability to run multiple lines is reasonable. It has limited call monitoring features. Also, there is a shortage of call centre capability for call-based or customer-based issues.

Pros: Unlimited domestic calling throughout the United States and Canada

Cons: Some integrations are exclusive to the most expensive plan

Overall Experience:

I moved from an on-site PBX to Intermedia. It has generally gone well, with free physical phones. The Softphones work, but the documentation is spotty. It was difficult to remove lines and port phone numbers.

Pros: Accessibility from outside the office

Cons: Does not support Microsoft Edge

Overall Experience: The desk phones have good call quality and standard features. The online assistance could be more precise in moving through some screens to set up auto attendants and voicemails.

Pros: Versatility

Cons: Implementation is complex sometimes.

Overall Experience:

The customer service is good. It sometimes has delays and is static in some calls when the weather is bad.

Pros: Knowledgeable customer service

Cons: Limited mobile functionality

Overall Experience:

Intermedia's customer service team is knowledgeable and helpful. The mobile App lacks some essential functions.

Pros: Strong security features

Cons: Unintuitive user interface

Overall Experience:

Intermedia's security features offer high data protection. Unfortunately, the interface is not user-friendly, making navigation challenging for new users. The platform occasionally experiences downtime, disrupting our work.

Pros: Email hosting services

Cons: Pricing

Overall Experience: Intermedia's security and compliance features are impressive, but the pricing is higher.

Pros: Strong security features and compliance

Cons: Learning curve for advanced features

Overall Experience:

The 24/7 support is helpful, though the mobile app lacks some functionality compared to the desktop version. The higher price point may not be suitable for smaller businesses.

Pros: Features are impressive.

Cons: Plans are slightly more expensive.

Overall Experience:

I have been using Intermedia for over few months now. The features are impressive and I love the additional hosted and cloud services that are offered. My only complaint is that the plans are slightly more expensive than I would like them to be.

Pros: Reasonable prices.

Cons: No issues till now.

Overall Experience:

I had no idea that Intermedia offered so many features. I also didn't know they were hosting or providing cloud services to any businesses. I was impressed with how affordable the plans were and how reasonable the prices were for all these extras.

Pros: Consistent email hosting

Cons: Slow customer support

Overall Experience:

Intermedia provides stable email hosting services that keep our communications consistent. However, the setup process was complicated and took longer than expected. Customer support is often slow to respond, making resolving issues difficult.

Pros: Comprehensive unified communications solution

Cons: Pricing is higher compared to some competitors

Overall Experience: Intermedia provides a robust communication platform, but it took time for our team to utilize all its features thoroughly. The security features are top-notch.

Pros: Seamless Office integration

Cons: Occasional system lags

Overall Experience: Intermedia's integration with Microsoft Office 365 is seamless, enhancing our productivity. However, the system sometimes lags during peak hours, slowing our operations. Also, the pricing seems steep compared to similar services.

Pros: New Chrome compatibility

Cons: Limited call monitoring features

Overall Experience: The setup and porting process were too long. The phones work well, but the call history is unavailable, so we need to log in to the website to get a call history.