Intulse Reviews, Features & Pricing

Pros: Excellent Customer Support

Cons: No Notification Sounds

Overall Experience:

The customer service/support team is excellent. Their response time is good, and they're very personable and great at resolving any technical issues we run into. However, there's no notification sound or beep when you intercom someone; they hear your voice, which can startle you if you are turned away from the phone.

Pros: Call quality

Cons: Cost

Overall Experience:

The initial setup required technical expertise, making it difficult for non-technical users. The user interface was hard to navigate. While the call quality and customer support were commendable, the usability challenges and higher costs make it hard to recommend the service without reservations.

Pros: Integration with third-party applications

Cons: Lack of transparency in billing

Overall Experience:

The billing practices have been unclear, with unexpected charges that were not well-explained, causing confusion and dissatisfaction.

Pros: Affordable Pricing

Cons: Challenges with Fax Line Setup

Overall Experience:

Intulse offers affordable pricing options that provide good value for money. We faced challenges with fax line setup and configuration.

Pros: Call quality

Cons: Limited mobile functionality

Overall Experience:

The mobile app is notably lacking, missing many essential features available on the desktop version. This has limited our team's ability to work effectively on the go.

Pros: Scalability

Cons: Poor audio clarity

Overall Experience:

The call quality has been inconsistent, with frequent drops and poor audio clarity during essential business calls, which has been frustrating.

Pros: Call Clarity

Cons: Limited Visibility

Overall Experience:

It offers high-quality call clarity and reliable performance. However, administrators have limited visibility into the details of the main phone line.

Pros: User-Friendly Dashboard

Cons: Compatibility Issues

Overall Experience:

Intulse offers an intuitive and user-friendly dashboard with a wide range of features. However, it has compatibility issues with remote desktop connections.

Pros: Integrated communication channels

Cons: Minor glitches, Frequent updates required

Overall Experience:

Using Intulse's UCaaS platform has enhanced our team's collaboration. However, the mobile app has minor glitches, and the user interface could use more customization options. Frequent updates are required, which is inconvenient. Some features are difficult to access, and limited training resources are available. While the integrated communication channels are helpful, these issues must be addressed for a better user experience.

Pros: Call quality

Cons: Higher cost

Overall Experience:

I used Intulse's VoIP phone system for my small business. The call quality is impressive. However, the initial setup was quite technical, and it took a while to integrate with other software. There are occasional delays in receiving voicemails, which can be frustrating. The user interface isn't intuitive, and the service is a bit pricier than other options.

Pros: Helpful email reminders

Cons: Inconsistent speaker functionality

Overall Experience:

It is simple to listen to voicemails, and the email notifications I receive serve as a reminder to return calls. One issue I've encountered is with the speaker function. Whether on the phone or desktop, sometimes I have to tap the button multiple times for it to work, and occasionally, it won't switch to the speaker at all.

Pros: Client pop-up features

Cons: Challenges with transferring calls between devices

Overall Experience:

The automated call recording and the client record pop-up feature for inbound calls are helpful. However, transferring calls between desktop and mobile phones is tricky. Switching devices during a call can cause delays and confusion.

Pros: Strong CRM integration capability

Cons: Lacks video conferencing

Overall Experience:

The system provides excellent CRM integration, simplifying communication and boosting productivity. The absence of video conferencing limits its versatility for modern business needs. The lack of intuitive drag-and-drop features makes some tasks less user-friendly.

Pros: Reliability

Cons: Call drops, Support response time

Overall Experience:

We implemented Intulse's hosted PBX system in our medium-sized business. While the system is generally reliable, the cost is higher than some competitors. Learning to use the advanced features took considerable time, and we've experienced occasional call drops. The customization options are limited, and support response times are slow during peak hours.

Pros: None

Cons: Scalability

Overall Experience:

Despite the promise of scalability, we found that the service did not scale well with our growing needs. The training required to use the platform effectively was more extensive than anticipated.

Pros: Versatile and feature-rich dashboard

Cons: Compatibility issues with remote desktop, lack of intercom alerts

Overall Experience:

The Intulse dashboard offers a wide range of useful tools. I can send faxes from my computer, run detailed usage reports, and send SMS messages directly. However, the dashboard doesn't function properly when using Remote Desktop Connection. There's no audible alert when someone uses the intercom. The person on the other end can hear us, but there's no sound or beep to let us know they're calling.

Pros: Valuable call analytics for improved staffing

Cons: Slow call switching and lack of fax notifications

Overall Experience:

We can view detailed reports on call volumes throughout the day. It helps me identify peak times and better manage staff availability to handle incoming calls. However, the phone system tends to be slow when switching between calls, which can cause delays and make handling multiple calls less efficient. It would also be beneficial to receive an email or text alert when a fax is received or declined.

Pros: Seamless team visibility

Cons: Inconsistent softphone call quality

Overall Experience:

Seeing when my co-workers are on calls is incredibly helpful, especially when working remotely. However, I've encountered issues with call quality when using the softphone. The connection strength is sometimes unpredictable, leading to dropped calls or poor audio.

Pros: Client pop-up features

Cons: Challenges with transferring calls between devices

Overall Experience: The automated call recording and the client record pop-up feature for inbound calls are helpful. However, transferring calls between desktop and mobile phones is tricky. Switching devices during a call can cause delays and confusion.

Pros: Integration options

Cons: Complex Onboarding process

Overall Experience:

The overall performance and value for money have not met our expectations. We had hoped for a smoother onboarding process, but it required extensive effort and support to get everything operational.