Intulse Reviews, Features & Pricing
About Intulse
Intulse is a comprehensive cloud-based VoIP solution for small to midsize businesses seeking to enhance their communication infrastructure. The platform offers many features, including team collaboration, call queue management, conference calling, voicemail, number porting, and insightful reporting. Designed with user-friendliness, it facilitates seamless integration with numerous third-party CRM platforms, elevating the efficiency of inbound and outbound communications by enabling businesses to manage and update contact information effortlessly. With its robust functionality and flexible integration capabilities, Intulse is poised to revolutionize how organizations handle their communication needs.
Intulse Features
Intulse offers the following features:
- App & Management Dashboard: Easily manage business communications via a user-friendly app available on desktops, tablets, and smartphones (iOS & Android).
- Intulse Meetings: Host online meetings directly within the Intulse App, eliminating the need for multiple platforms and streamlining remote work and telecommuting.
- CRM Integrations: Enhance business operations with CRM integrations, syncing call data with customer profiles for improved engagement and efficiency.
- Professional Voice Recordings: Elevate your company's image with professional voice recordings for greetings and messages, impressing callers with a polished first impression.
- VoIP Network: Rely on a quality-optimized VoIP network using QoS to prioritize voice traffic, ensuring clear and uninterrupted calls.
Intulse Plans and Pricing
The Intulse pricing structure is given below:
Basic Plan- US$20 per user per month
- Built for 50+ users
- Intulse soft-phone App
- Time-based Routing
- Virtual Receptionist
- Conference calling
- Simple Call Transfers
- Call Recording
Plan- US$26 per user per month
- Built for 25-49 users
- Intulse soft-phone App
- Time-based Routing
- Virtual Receptionist
- Conference calling
- Simple Call Transfers
- Call Recording
Plan- US$28 per user per month
- Built for 10-24 users
- Intulse soft-phone App
- Time-based Routing
- Virtual Receptionist
- Conference calling
- Simple Call Transfers
- Call Recording
Plan- US$37 per user per month
- Built for 2-4 users
- Intulse soft-phone App
- Time-based Routing
- Virtual Receptionist
- Conference calling
- Simple Call Transfers
- Call Recording
Editorial Verdict
Intulse is a highly versatile and efficient cloud-based VoIP solution designed to streamline business communications with its intuitive app, seamless CRM integrations, and superior call quality. It is suitable for businesses aiming to enhance their communication infrastructure.
Notifications are vital
Business Analyst
Pros: Excellent Customer Support
Cons: No Notification Sounds
Overall Experience:
The customer service/support team is excellent. Their response time is good, and they're very personable and great at resolving any technical issues we run into. However, there's no notification sound or beep when you intercom someone; they hear your voice, which can startle you if you are turned away from the phone.
Customer support was commendable
Division Executive
Pros: Call quality
Cons: Cost
Overall Experience:
The initial setup required technical expertise, making it difficult for non-technical users. The user interface was hard to navigate. While the call quality and customer support were commendable, the usability challenges and higher costs make it hard to recommend the service without reservations.
Fax service challenges need effective solution
Chief Information Officer
Pros: Affordable Pricing
Cons: Challenges with Fax Line Setup
Overall Experience:
Intulse offers affordable pricing options that provide good value for money. We faced challenges with fax line setup and configuration.
Unclear Billing Practices Cause Confusion and Dissatisfaction
CEO
Pros: Integration with third-party applications
Cons: Lack of transparency in billing
Overall Experience:
The billing practices have been unclear, with unexpected charges that were not well-explained, causing confusion and dissatisfaction.
Compatibility problems must be resolved quickly
Marketing Manager
Pros: User-Friendly Dashboard
Cons: Compatibility Issues
Overall Experience:
Intulse offers an intuitive and user-friendly dashboard with a wide range of features. However, it has compatibility issues with remote desktop connections.
Administration must be concentrated
System Engineer
Pros: Call Clarity
Cons: Limited Visibility
Overall Experience:
It offers high-quality call clarity and reliable performance. However, administrators have limited visibility into the details of the main phone line.
Inconsistent Call Quality Affects Reliability
Agent
Pros: Scalability
Cons: Poor audio clarity
Overall Experience:
The call quality has been inconsistent, with frequent drops and poor audio clarity during essential business calls, which has been frustrating.
Mobile App Lacks Essential Features for On-the-Go Use: Enhance Mobile Functionality
Data processor
Pros: Call quality
Cons: Limited mobile functionality
Overall Experience:
The mobile app is notably lacking, missing many essential features available on the desktop version. This has limited our team's ability to work effectively on the go.
The user interface must be improved
CEO
Pros: Call quality
Cons: Higher cost
Overall Experience:
I used Intulse's VoIP phone system for my small business. The call quality is impressive. However, the initial setup was quite technical, and it took a while to integrate with other software. There are occasional delays in receiving voicemails, which can be frustrating. The user interface isn't intuitive, and the service is a bit pricier than other options.
User Interface needs customization options
Quality Analyst
Pros: Integrated communication channels
Cons: Minor glitches, Frequent updates required
Overall Experience:
Using Intulse's UCaaS platform has enhanced our team's collaboration. However, the mobile app has minor glitches, and the user interface could use more customization options. Frequent updates are required, which is inconvenient. Some features are difficult to access, and limited training resources are available. While the integrated communication channels are helpful, these issues must be addressed for a better user experience.
Learning advanced features needs more time
Supplier
Pros: Reliability
Cons: Call drops, Support response time
Overall Experience:
We implemented Intulse's hosted PBX system in our medium-sized business. While the system is generally reliable, the cost is higher than some competitors. Learning to use the advanced features took considerable time, and we've experienced occasional call drops. The customization options are limited, and support response times are slow during peak hours.
Fails to Scale Well: Improve Scalability and User Training
System Engineer
Pros: None
Cons: Scalability
Overall Experience:
Despite the promise of scalability, we found that the service did not scale well with our growing needs. The training required to use the platform effectively was more extensive than anticipated.
Onboarding Requires Extensive Effort and Support: Simplify the Process
Technician
Pros: Integration options
Cons: Complex Onboarding process
Overall Experience:
The overall performance and value for money have not met our expectations. We had hoped for a smoother onboarding process, but it required extensive effort and support to get everything operational.
