KrispCall Reviews, Features & Pricing
About KrispCall
KrispCall is a cloud-based telephony system designed for high-growth startups and modern enterprises. With our platform, you can effortlessly secure toll-free, local, mobile, and national phone numbers from over 100 countries, empowering your business to expand globally without needing costly physical infrastructure. Our comprehensive suite of features, including instant call and text capabilities, advanced call routing, and seamless CRM integration, ensures you provide unparalleled customer experiences while enhancing employee efficiency.
KrispCall Features
KrispCall offers the following features:
- Global Calling: Unlock the potential to expand your customer base globally with KrispCall's global calling features. Make instant, borderless calls to connect with clients worldwide easily.
- Call on Hold: Ensure your clients receive the assistance they need without dropping the call. KrispCall's call-on-hold feature allows you to pause the conversation while you gather necessary support or information.
- Call Transfer: Enhance customer satisfaction by quickly routing calls to the most appropriate line or agent, ensuring queries are addressed efficiently without unnecessary waiting.
- Shared Number: Boost your customer response rates with the shared number feature, allowing multiple devices to receive calls simultaneously and reducing missed call instances.
- Call Forwarding: Never miss a business opportunity again, even when you're away from the office. With call forwarding, route calls to your cellphone or landline seamlessly.
- Call Recording: Monitor client interactions and team performance through call recordings. Utilize these insights for customer service enhancement and targeted employee training.
- Call Filters: Streamline your communication with call filters, enabling you to sift through incoming, outgoing, and missed calls efficiently for better call management.
- Voicemail: Ensure your clients' queries are never overlooked, even when you're unavailable, by enabling them to leave a voicemail.
- DND Mode for Agents: Increase productivity by activating the Do Not Disturb mode, which directs incoming calls to voicemails, allowing focused work time.
- Call Analytics: Drive your business forward with data-driven insights from call analytics. Based on comprehensive analytics, optimize marketing strategies, call handling processes, and team performance.
- Contact Tags: Organize your contacts more effectively with customizable tags. This feature allows for easier navigation and sorting of clients and team members within your dashboard.
- Call History:Maintain a comprehensive overview of your communications with a unified dashboard showcasing all call logs, messages, and conversation histories.
- Caller ID: Personalize your outreach with location-based caller IDs for international calls, increasing the likelihood of connecting with potential customers in new markets.
- Unified Callbox: Streamline your communication tools into a single dashboard. KrispCall's Unified Callbox integrates calls, SMS, and voicemails, facilitating seamless interaction with teams and customers.
- Custom Greeting: Create a welcoming atmosphere for your clients with custom greeting messages, personalizing the call experience to make them feel valued and respected.
KrispCall Plans and Pricing
The KrispCall pricing structure is given below:
Essential - US$15 per user per month
- 5 User limit
- Bundle Calling and SMS rate: Pay per Minute Calling
- Callbox
- Global Phone Numbers
- Number Porting
- Pin Contact
- Pin Message
- Starred Message
- Recording Playback Fast Forward
- Call Filters
- SMS Filter
- Call History
- Click To Call Button/Widget Coming Soon
- Voicemail
- Voicemail Filter
- Bulk Contact Import
- Web App/Web Dialer
- Android/iOS Apps
- Answer Calls In Browser
- Greeting Voice Messages
- Call On Hold Music
- Pause/Resume Call Recording
- Notes in Callbox
- Notes in Dialer
- Tag in Dialer
- Tag in Callbox
- DND For Phone Numbers
- DND For Caller
- New Lead Alerts
- Member To Member Communication
- Text Messages (SMS)
- Light Weight CRM
- Dashboard
- Create Workspace
- Call Analytics
Standard US$40 per user per month
- Includes features of Essential plan, plus
- Users Limit: Unlimited
- Call Recordings And Storage: Unlimited
- Call Transfer
- Phone Trees (IVR)
- API and Webhook access
Enterprise Custom pricing per user per month
- Includes features of Standard plan, plus
- Bundle Calling and SMS rate: Included
- Developer Support
- Dedicated Account Manager
Editorial Verdict
KrispCall stands out as a revolutionary telephony solution that blends convenience with innovation, offering businesses of all sizes a seamless way to manage global communications. Its comprehensive suite of features, from global calling to call analytics and customized greetings, ensures that businesses can offer exceptional customer service while optimizing operational efficiency.
Steep Learning Curve Hampers Quick Setup – Better Integration Guides Needed
Analyst
Pros: Competitive pricing for international calling
Cons: Steep learning curve
Overall Experience:
The pricing for international calling is highly competitive. The initial learning curve is steeper than anticipated, especially when integrating KrispCall with other tools. A challenging learning curve can slow down the implementation process.
Mobile App Needs More Features to Match Desktop Version
Web Analyst
Pros: User-friendly interface
Cons: Mobile App Limitations
Overall Experience:
The platform's interface is intuitive. The mobile app lacks some functionalities that are available in the desktop version. This limitation affects us because we rely on mobile access for communication.
KrispCall Faces Occasional Downtime – Needs More Stable Servers
Division Executive
Pros: Integration Capabilities
Cons: Occasional Service Downtime
Overall Experience:
KrispCall integrates with various CRM and business tools. There have been reports of occasional service downtime, which can disrupt business activities. Reliable uptime is essential for maintaining seamless communication.
Slow Customer Support Affects Business Operations
Engineer
Pros: International Phone numbers
Cons: Customer support response time
Overall Experience:
The availability of international phone numbers allows businesses to establish a global presence easily. While customer support is generally helpful, the response time can sometimes be slower than expected. Quick and efficient support is crucial for resolving issues impacting business operations.
Advanced Analytics Features Would Improve Performance Analysis
Supplier
Pros: Easy setup for virtual numbers
Cons: Lack of advanced analytics features
Overall Experience: It is easy to set up virtual numbers for my various business requirements. However, I would love to see more advanced analytics features integrated into the platform. Having the ability to analyze call patterns and performance in depth could help me make more knowledgeable decisions for my businesses.
Advanced Analytics Features Would Improve Performance Analysis
Technician
Pros: Easy setup for virtual numbers
Cons: Lack of advanced analytics features
Overall Experience:
It is easy to set up virtual numbers for my various business requirements. However, I would love to see more advanced analytics features integrated into the platform. Having the ability to analyze call patterns and performance in depth could help me make more knowledgeable decisions for my businesses.
User-Friendly App Streamlines Calls, but Noise Cancellation Could Improve
System Engineer
Pros: Call management within the app
Cons: Inconsistent noise cancellation
Overall Experience:
The App is user-friendly and automatically saves all the call details, which helps me keep my records organized without extra effort. However, the noise cancellation feature is inconsistent. Sometimes, background noise interferes with the call quality, which can be distracting during essential conversations.
User-Friendly App Streamlines Calls, but Noise Cancellation Could Improve
System Engineer
Pros: Call management within the app
Cons: Inconsistent noise cancellation
Overall Experience:
The App is user-friendly and automatically saves all the call details, which helps me keep my records organized without extra effort. However, the noise cancellation feature is inconsistent. Sometimes, background noise interferes with the call quality, which can be distracting during essential conversations.
Excellent Features for Multiple Numbers, but a Desktop App Would Enhance Experience
Vice President
Pros: Managing multiple numbers efficiently
Cons: Lack of a dedicated desktop app, limited documentation
Overall Experience:
The platform provides excellent features for managing multiple phone numbers, allowing me to keep track of different lines. The documentation could be more detailed. Having a dedicated desktop app would be a fantastic addition. Managing everything through the web interface is complex; a desktop version can make it much more manageable.
Dashboard Enhances Connection Monitoring, but Slow KYC Verification Limits Access to Features
Auditor
Pros: Intuitive dashboard for monitoring connections
Cons: Slow account verification process
Overall Experience:
The dashboard allows me to monitor and place statistics into my connections, making it a worthwhile tool for tracking performance and staying organized. However, the account verification process is quite lengthy. Updating KYC consumes more time, which limits the features I can access until I'm fully verified.
Simple Access to USA and UK Numbers, but Expanding CRM Integration Options Would Be a Plus
Salesforce Developer
Pros: Access to USA and UK numbers
Cons: Limited CRM integration options
Overall Experience:
I find it easy to get USA and UK phone numbers, which is a massive plus for my business. It allows clients to reach us at local rates. However, the platform only offers integration with HubSpot. Adding integration functionality with other top CRMs would be a significant benefit, enhancing overall usability and making it easier to manage our customer relationships.
Simple Access to USA and UK Numbers, but Expanding CRM Integration Options Would Be a Plus
Chief Experience Officer
Pros: Access to USA and UK numbers
Cons: Limited CRM integration options
Overall Experience:
I find it easy to get USA and UK phone numbers, which is a massive plus for my business. It allows clients to reach us at local rates. However, the platform only offers integration with HubSpot. Adding integration functionality with other top CRMs would be a significant benefit, enhancing overall usability and making it easier to manage our customer relationships.
Limited Customization Options- Expanding Feature Customization Could Help
Graphic Engineer
Pros: Noise cancellation feature
Cons: Limited Feature Customization
Overall Experience:
KrispCall's noise cancellation technology is highly effective, enhancing communication in noisy environments. However, the ability to customize features to suit specific needs is somewhat limited, which can be a drawback for businesses that require highly tailored communication solutions.
