MightyCall Reviews, Features & Pricing
About MightyCall
MightyCall offers a Call Centre solution to enhance your business's communication, making every interaction count. With over two decades of expertise in virtual telephony, we provide a customizable and intuitive platform that simplifies call centre operations and improves customer connection. Our comprehensive suite of features, including real-time feedback tools, a dedicated supervisor workspace, and an intelligent multi-level IVR system, ensures that your communication needs are met precisely and efficiently.
MightyCall VoIP Call Features:
- Toll-Free and Local Numbers: Offer your customers the flexibility to connect with you through local and toll-free numbers, ensuring ease of access and cost-effectiveness for every call.
- SMS and MMS: Engage with your audience more effectively through text messages or enhance your campaigns by sending multimedia content such as images, videos, and documents, making every interaction memorable.
- CNAM and Caller ID: Identify incoming calls easily with CNAM, distinguishing between personal and business calls. Ensure your company’s name is displayed through Caller ID, promoting brand recognition.
- Webphone and Call Log: With our Webphone feature, you can enable seamless communication directly from a browser and keep a detailed history of your interactions in one centralized call log.
- Desktop and Mobile App: Stay connected with our desktop app for Windows and mobile applications for Android and iOS, ensuring you can manage your communications on the go.
- Click-to-Call and Voicemail: Simplify the calling process with Click-to-Call functionality and never miss a message with our intuitive voicemail feature.
- Call Notes and Call Waiting: Enhance call efficiency by leaving detailed notes and managing multiple calls smoothly with call waiting notifications.
- Custom Greeting and Business Contact Book: Personalize your caller experience with custom greetings and organize your contacts effectively in a dedicated business contact book.
- Call Routing and Multi-Level IVR: Design unique call flows with our no-code designer and direct your customers through an intuitive multi-level IVR system for streamlined call management.
- Queue Callback and Call Queues: Improve customer satisfaction with queue callback options and manage high call volumes efficiently with our call queue system.
- Ring Groups and Call Transfer: Ensure calls are answered promptly by directing them to multiple agents simultaneously with ring groups and facilitate seamless transfers when needed.
- Call Recording: Record calls to revisit important conversations, ensuring quality control and effective agent training.
MightyCall Plans and Pricing
The MightyCall pricing structure is given below:
Core Plan - US$15.00 per user per month
- All advanced telephony features
- Unlimited calling
- Unlimited messages
- 2 business phone numbers
- Integrations and API access
Pro Plan - US$23.00 per user per month
- Core plan features
- Supervisor workspace
- Live call monitoring
- Analytics and Reporting
Power Plan - US$30.00 per user per month
- Pro plan features
- Auto dialers
- Dedicated account manager
Enterprise Plans
Contact MightyCall for pricing
- Power plan features
- Volume discounts
- SIP trunking support
- Custom integrations
Editorial Verdict
MightyCall is a premier call centre solution that expertly blends customizable features with user-friendly design to optimize your business's communication strategies. With its robust suite of tools and unwavering MightyCall customer service support, it is the ultimate partner for businesses looking to elevate their call centre operations and connect more effectively with customers.
Easy Interface Boosts Productivity, but Connectivity Issues Disrupt
Supplier
Pros: Easy-to-use interface
Cons: Connectivity issues
Overall Experience: MightyCall's easy-to-use interface has been beneficial for our team's productivity. However, the service sometimes suffers from connectivity issues that disrupt our operations. Its lack of integration with other business tools limits its effectiveness.
Phone configuration needs focus
Employee Development Specialist
Pros: Menu prompts
Cons: Dropped calls
Overall Experience:
The auto attendant feature routed calls/voicemails to appropriate persons in our organization. We had trouble configuring two SIP phones.
Mobile App Needs Frequent Updates
Manager
Pros: Helpful customer support team
Cons: Limited advanced features for larger businesses
Overall Experience:
Occasional call drops are frustrating. The mobile app could be improved with more frequent updates. Regular updates and bug fixes for the mobile app would enhance usability.
Accurate message delivery time is needed
IT Analyst
Pros: Configuration
Cons: Service outages
Overall Experience:
The software allows us to tailor our call flows. The App for both Android and Apple must be improved. The date and time of the messages received are not accurate.
Affordable MightyCall Marred by Mobile App Reliability and Weak Reporting Tools
Employee Development Specialist
Pros: Affordable pricing
Cons: Unreliable mobile app
Overall Experience: MightyCall's affordability is a major plus for our small business. Unfortunately, the mobile app can be unreliable, with frequent crashes and slow performance. The reporting tools lack depth and do not provide enough detailed insights.
Recording calls is complex
Supplier
Pros: Auto record calls
Cons: Controlling call groups
Overall Experience:
It is easy to find a toll-free number. It is challenging to record automated messages.
App issues must be resolved
Web Analyst
Pros: Cost Effective
Cons: Customer Service
Overall Experience:
The menu prompt allows us to communicate easily with clients. I could not send or receive photos because the App freezes occasionally.
Accessing with computer is easier
Engineer
Pros: Auto record calls
Cons: SIP phone issues
Overall Experience:
We can access messages, voicemail, and phone calls on the computer. Sometimes, the App does not sync with wireless earbuds.
Perfect for Remote Teams, Needs More International Calling Options
Engineer
Pros: Call management
Cons: Limited international calling options
Overall Experience:
MightyCall is suitable for our remote team. Setting up the system was easy, and the call management features, including call forwarding, call routing, and voicemail, are good. However, the limited international calling options are a drawback. Expanding international calling options would greatly benefit users like us.
Customizable Call Handling
Engineer
Pros: Customizable call handling
Cons: Inconsistent voice quality
Overall Experience: We appreciate MightyCall's customizable call-handling options. However, the voice quality during calls can be inconsistent, leading to misunderstandings. Customer support response times can be slow when dealing with technical issues.
Call Recording and Pricing Concerns
Auditor
Pros: Multiple business lines
Cons: Expensive pricing structure
Overall Experience:
The ability to manage multiple business lines through MightyCall is a significant advantage. Unfortunately, the call recording feature has been unreliable, occasionally failing to save essential calls. The pricing structure can also become expensive as we add more features and lines.
Audio needs improvement
Artist
Pros: Good features
Cons: Dropped calls
Overall Experience:
It is flexible regarding setting up call flow. Sometimes, the App does not sync with my wireless earbuds or plug-in headphones, and the speaker phone option is not always available.
Great Desktop Experience, Needs Better Mobile App and International Options
Technician
Pros: Affordable pricing with no hidden fees.
Cons: The mobile app could use more frequent updates
Overall Experience:
The mobile app could be improved with frequent updates, but the desktop experience is great. The pricing is affordable.
Call Stability Improvement is needed
Employee Development Specialist
Pros: Easy setup process with no need for technical expertise
Cons: Occasional call drops
Overall Experience:
MightyCall offers a solid solution for small businesses, but larger enterprises might find the advanced features lacking. We've also experienced some call drops. Improving call stability and offering more advanced features would attract larger businesses.
Helpful Support, Interface Needs Modern Touch
Executive
Pros: The virtual phone system is suitable for remote teams.
Cons: The user interface is outdated.
Overall Experience:
Their customer support is always ready to help, but I wish the interface looked more modern. An interface redesign to make it more contemporary would enhance the overall experience.
Virtual Receptionist is Effective, but Setup and Forwarding Issues Persist
Web Analyst
Pros: Virtual receptionist
Cons: Complicated setup
Overall Experience: MightyCall's virtual receptionist feature is excellent for managing calls efficiently. However, the setup process was more complicated than anticipated, requiring additional support. We also experienced occasional issues with call forwarding not working as expected.
