Nexxcom Technologies Reviews, Features & Pricing
About Nexxcom Technologies
Nexxcom Canada is a communication solutions provider specializing in wireless broadband, satellite, and private LTE networks. Their innovative services cater to various industries, ensuring seamless connectivity in even the most challenging environments. With a commitment to cutting-edge technology and customer satisfaction, Nexxcom Canada stands out as a reliable partner for comprehensive communication needs..
Nexxcom Technologies Features:
- Wireless Broadband Solutions: High-speed internet connectivity for remote and urban areas, ensuring reliable and fast data transmission.
- Satellite Services: Robust satellite communication options for uninterrupted connectivity in hard-to-reach locations, ideal for industries such as oil and gas, mining, and maritime.
- Private LTE Networks: Secure and scalable LTE networks tailored to the specific requirements of businesses, providing enhanced security and performance.
- Custom Network Design: Expertly crafted communication networks tailored to each client's unique needs, ensuring optimal performance and reliability.
- 24/7 Support: Dedicated customer service and technical support are available around the clock to address any connectivity issues promptly and efficiently.
- Cutting-Edge Technology: Utilizing the latest technological advancements to deliver innovative solutions that keep clients ahead in the competitive landscape.
Nexxcom Technologies Plans and Pricing
The Nexxcom Technologies pricing structure is given below:
VoIP Pricing Plan
- Rural Residential Lines: $29.95/month
Includes unlimited US/Canada calling, affordable international rates, online account management, local technical support, and caller ID voicemail.
- 1 Business Lines:Starting at $39/month
Offers advanced features for managing phone services over high-speed internet.
- SIP Trunking:Starting at $59/month
Provides local and long-distance calls over a single data backbone.
- Cloud/PBX Systems:Home phone at $29.95
and business phone at $39.95 Features conference calling and web-based administration.
Business Pricing Plan
- Business Basic: $149.95/month
5/5 Mbps Shared Bandwidth, 24/7 Support, Unlimited Data, No Contract, Online Billing.
- Business Pro: $224.95/month
7.5/7.5 Mbps Shared Bandwidth, 24/7 Support, Unlimited Data, No Contract, Online Billing.
- Business Advanced: $299.95/month
10/10 Mbps Shared Bandwidth, 24/7 Support, Unlimited Data, No Contract, Online Billing.
Editorial Verdict
Nexxcom Canada excels in delivering comprehensive VoIP solutions tailored for both residential and business needs. Their competitive pricing, robust features, and exceptional customer support make them a reliable choice for seamless and efficient communication services. Whether in a rural area or a bustling city, Nexxcom's commitment to quality and innovation ensures you stay easily connected.
Global Reach, But Technology Complexity and High Pricing Raise Concerns
Web Analyst
Pros: Global reach
Cons: Premium pricing
Overall Experience:
Nexxcom's global reach has been crucial for our multinational operations, providing consistent service across various locations. However, the technology's complexity was more than our team anticipated, requiring additional training. The pricing is also higher, which may not be justified for all businesses.
The pricing can be made more affordable
Engineer
Pros: Customer support
Cons: Higher Pricing
Overall Experience:
The customer support team has always quickly resolved any issues we've encountered. While the pricing is on the higher end, the reliability and quality of the services were good.
The Mobile App needs attention
Engineer
Pros: Integration with Popular Tools
Cons: Mobile App Functionality
Overall Experience:
Nexxcom's integration with our CRM has improved our customer interactions. But the Mobile App must be improved.
Excellent Support, But Limited Service Range and Learning Curve Challenges
Agent
Pros: Excellent customer support
Cons: Steep learning curve, Limited service range
Overall Experience:
Excellent customer support from Nexxcom has been a highlight. They are always responsive and helpful. Unfortunately, the service range feels limited compared to larger competitors, which sometimes hampers our options. The advanced technology has a steep learning curve, making it challenging for less tech-savvy teams.
Improvement in call quality is needed
Salesforce Developer
Pros: Scalability
Cons: Call Quality Issues
Overall Experience:
Nexxcom offers scalable solutions that can accommodate businesses of all sizes. Although we had occasional call quality issues, our overall experience with Nexxcom has been positive.
The setup process can be made more userfriendly
Vice President
Pros: Voice quality
Cons: Complex setup
Overall Experience:
Nexxcom provides reliable and high-quality voice services with low latency and clear audio. The setup process may be more complex for non-technical users.
Long-Term Contracts Need Flexibility
Technologist
Pros: Scalability
Cons: Long-term contracts
Overall Experience: Nexxcom offers excellent scalability, which has been perfect as our company grows. The downside is the long-term contract, which feels a bit restrictive.
Hardware Dependency Requires Reduction
System Engineer
Pros: Comprehensive features
Cons: Hardware dependency
Overall Experience:
I appreciate the comprehensive suite of features Nexxcom provides, but some functions require specific hardware, which can be a limitation. While the call quality is generally good, there have been occasional disruptions.
International Coverage Needs Expansion
Engineer
Pros: 24/7 customer support
Cons: Limited international coverage
Overall Experience:
Nexxcom's customer support is available 24/7, which is a lifesaver. However, the international coverage isn't as extensive as we need, which has been a limiting factor for our global operations.
High-Quality Voice Services with Low Latency
Marketer
Pros: Voice Services
Cons: Onboarding Process
Overall Experience:
The onboarding process was complex, but the Nexxcom team was patient and guided us through every step.
Needs Improvement in Setup Process and Peak Hour Call Quality
Web Analyst
Pros: Reliable service
Cons: Complex setup
Overall Experience:
Nexxcom Technologies has been reliable for our daily operations. The call quality is mostly excellent, but we did face some hiccups during peak hours. The setup was complex.
High-Performance Connectivity, But Complex Technology
Salesforce Developer
Pros: High-performance connectivity
Cons: Overwhelming technology
Overall Experience:
Nexxcom Technologies' robust network infrastructure ensures high-performance connectivity, which has been a game-changer for our business. However, the advanced technology was overwhelming without in-house IT expertise. The service packages are also pricy, making them less accessible for smaller businesses.
Innovative Solutions, Yet Installation Delays and Disruptions Occur
Technician
Pros: Innovative solutions
Cons: Long installation time, occasional service disruptions
Overall Experience:
The innovative solutions Nexxcom offers have helped us stay ahead in our industry. Unfortunately, a longer-than-expected installation time delayed our project timeline. We also encountered occasional service disruptions.
Customizable Services, Though Setup Complexity and Support Delays Persist
Training and development specialist
Pros: Customizable services
Cons: Service disruptions
Overall Experience:
Nexxcom's customizable services are perfect for tailoring solutions to our specific needs. However, the complexity of customization made the setup process time-consuming and challenging. Additionally, their support team, while knowledgeable, sometimes takes longer to respond during peak times.
Pricing Stretches Small Business Budgets
Assistant
Pros: None
Cons: Higher Pricing
Overall Experience:
We switched to Nexxcom for its advanced features and haven't looked back since. However, the higher pricing is a stretch for our small business budget.
