Panterra Networks Reviews, Features & Pricing
About PanTerra
Panterra Networks provides unified communications services, offering features like VoIP, improved call quality, and effective streamlining of communications across multiple locations. PanTerra's inbound call centre solution includes Built-In Real-Time Business Analytics, Advanced queueing, Supervisory Modes, and numerous other features.
Panterra Features
Business Phone System
- Call Recording
- Web Conferencing
- Call Routing
- Call Monitoring
- Employee Directory
- Mobile Access
- Virtual Call Centre
- IVR / Voice Recognition
- Call Logging
Business VoIP
- Call Recording
- Encryption
- Contact Management
- Call Parking
- Voice Quality Enhancement
- SIP Trunking
- Unified Communications
- Ring Groups
- IVR / Voice Recognition
Call Centre
- Escalation Management
- Outbound Call Centre
- Manual Dialer
- Call Recording
- Queue Management
- Call Scripting
- Progressive Dialer
- Campaign Management
- Predictive Dialer
- Inbound Call Centre
- IVR / Voice Recognition
- Call Logging
- Reporting/Analytics
- Real-time Chat
- Database
Unified Communications
- Voice, text messaging, chat, and file-sharing capabilities
- Reliable call quality with minimal downtime or system malfunctions
- Integration with third-party cell phones for independent messaging
- Voicemail to email feature for accessibility
- Ability to add and manage users easily
- Group dialing and messaging options
- Direct text and MMS messaging from the desktop
- File access from remote locations and simple call groups
- Cloud-based system with continuous feature updates
Real-Time Features
- Business analytics tools for data management and analysis
- Real-time updates and notifications regarding system availability
- Live streaming of video/audio within the communication platform
- Presence indication to show user availability
Additional Features
- HIPAA compliance for healthcare and other privacy-conscious industries
- Various plans suitable for businesses of all sizes
- Easy-to-use interface with comprehensive support
- 24/7 US-based customer support via multiple channels
- Persistent team collaboration tools
- Encryption for data in transit and at rest
- Multi-factor authentication for enhanced security
- SmartBox feature for file storage and sharing
Panterra Networks Phone System Plans and Pricing
The Panterra pricing structure is given below:
Business Plus - US$24.95 per user per month
- Cloud PBX
- Unlimited Calls
- Unlimited Voice Mail
- Dedicated DID number
- Integrated Softphone
- Mobile Streams App
- Desktop Streams Client
- Persistent Team Collaboration
- Unlimited 1:1 and Team Streams
- Secure Multi-media Stream with Presence
- Live Streaming of Video/Audio
- Likes, Comments, Re-Sharing, Pinning
- Upload files and Folders with versioning
- Unlimited Conference Calls
- Unlimited On-Net ConnectMe HD Video Conferencing
- Call Recording
- Encryption In-Transit & At-Rest
- Outlook Plugin
- Skype for Business Plugin
- Multi-Factor Authentication Security
- 2 GB HIPAA Compliant SmartBox Storage
- Unlimited Users within an Account
- Enterprise Account Administration
- 24/7/365 Live Phone and IM Support
- 99.999% Reliability/Availability
Professional US$29.95 per user per month
- Cloud PBX
- Unlimited Calls
- Unlimited Voice Mail
- Dedicated DID number
- Integrated Softphone
- Mobile Streams App
- Desktop Streams Client
- Persistent Team Collaboration
- Unlimited 1:1 and Team Streams
- Secure Multi-media Stream with Presence
- Live Streaming of Video/Audio
- Likes, Comments, Re-Sharing, Pinning
- Upload files and Folders with versioning
- Unlimited Conference Calls
- Secure Multi-media IM with Presence
- Digital Fax Support
- Unlimited Call Recording
- Encryption In-Transit & At-Rest
- Outlook Plugin
- Skype for Business Plugin
- Salesforce Plugin
- Outlook, Google, Yahoo Contact Importing
- Contact/Group Management
- Multiple-Active Device Manager (MADM)
- Single Sign-On (SSO) Support
- Multi-Factor Authentication Security
- Unlimited HIPAA Compliant SmartBox Storage
- Unlimited Users within an Account
- Enterprise Account Administration
- 24/7/365 Live Phone and IM Support
- 99.999% Reliability/Availability
Call Centre US$44.95 per user per month
- Smart Call Routing
- Unlimited Extensions and Call Forwarding
- Team Messaging and Audio Conferencing
- 24/7 Support
- Customizable Dial Plans
- Voicemail to Email
Editorial Verdict
PanTerra Networks is generally well-regarded for its unified communications services, customer support and user-friendly interface. However, some users have noted complexities in system administration and issues with specific features.
Good Mobile Application
Auditor
Pros: Consistent service
Cons: Portal can be more intuitive
Overall Experience:
The mobile App is good. I can receive calls via streams on my cell. However, if we call numbers outside the US or Canada frequently, the international rates increase.
Video calling quality needs improvement
Auditor
Pros: Mobile App
Cons: The interface is less user-friendly.
Overall Experience:
Call forwarding is easy. Video calling to multiple users freezes the screen sometimes.
Pricing should be clear
IT Analyst
Pros: Voice quality
Cons: No plan for international dialing
Overall Experience:
The features are good. The shipping cost was not mentioned in the invoice.
User-Friendly Interface with Call Quality Concerns
System Engineer
Pros: Easy-to-use interface
Cons: Occasional call drops
Overall Experience:
PanTerra Networks offers a user-friendly interface that makes onboarding smooth and efficient. However, the call quality occasionally drops, disrupting our operations. Customer support response times can be faster.
Longer waiting time
Graphic Engineer
Pros: Cloud storage
Cons: No callback
Overall Experience: Remote accessibility is good. The waiting time to speak with the support team is longer.
Robust Security Features, but the Billing Process Needs Improvement
Quality Analyst
Pros: Data protection
Cons: Confusing billing process
Overall Experience:
PanTerra Networks' robust security features have reassured us about the safety of our data. Despite this, we've experienced lags during peak hours, which affects communication quality. The billing process is confusing, with unexpected charges occasionally appearing.
Authentic Video Conferencing
General Director
Pros: Reliable video conferencing
Cons: Complicated user setup
Overall Experience:
The video conferencing feature has significantly improved our team's collaboration. However, setting up new users can be cumbersome and time-consuming, and the platform sometimes feels outdated due to the lack of consistent updates.
Versatile Connection Options but imposes Hidden Fees
Business Analyst
Pros: Multiple connection options
Cons: Hidden charges
Overall Experience:
It provides various connecting options, such as landline, cell phone, desktop application, and online access. However, the pricing is higher unless we commit to longer contracts. The original invoice does not include installation cost/shipping and other minor costs.
Detailed analytics, but the pricing is high
Chief Information Officer
Pros: Intricate analytics and reporting tools
Cons: Frequent system downtime
Overall Experience:
The platform's analytics and reporting tools are incredibly detailed, helping us make informed decisions. However, some features are difficult to navigate without extra training, and the pricing seems high for the offered features.
Consistent Service, But Video Calls Need Improvement
Project Manager
Pros: Dependable Support
Cons: Call Freezes
Overall Experience: PanTerra provides solid and consistent service, with a helpful support team always available when needed. Video calls with multiple participants occasionally lag, disrupting meetings. The screen sometimes freezes, making it challenging to communicate smoothly.
Great Accessibility but a Clunky Interface
IT Consultant
Pros: Cloud Access
Cons: Unintuitive Design
Overall Experience: The mobile app is fantastic—quick, efficient, and easy to access files on the go. The interface feels outdated and not very user-friendly, which takes some time. While it's a minor issue, it does affect overall ease of use.
Great Usability but Unexpected Costs
Procurement Specialist
Pros: User-Friendly
Cons: Hidden Fees
Overall Experience: The platform is intuitive and easy to navigate, making it easy to start. The additional costs for installation and shipping were not clearly stated upfront, and paying more than expected at the final stage was disappointing.
Excellent Call Quality but Slow Support Response
Business Consultant
Pros: Clear Calls
Cons: Delayed Support
Overall Experience: The call quality is excellent, and I can always stay connected even when I'm away from the office. Reaching customer support can take longer than expected, which can be inconvenient. Retrieving messages is easy, but occasional service delays can be disappointing.
Great for Travelers, but Lacks Global Calling Plans
Supply Chain Coordinator
Pros: Easy forwarding
Cons: Limited international dialling
Overall Experience: Forwarding calls is simple when I'm on the go—it's a huge time saver. I wish they offered plans with unlimited international dialling. While the rates for international calls are fair, frequent calls outside the US and Canada can become costly.
