Phone.com Reviews, Features & Pricing
About Phone.com
Phone.com transforms the way entrepreneurs and growing businesses communicate, offering a cloud-based phone system that combines the sophistication of a big enterprise system with the simplicity and affordability needed by modern businesses. With no hardware setup required, our solution enables you to take and manage calls from your mobile device, PC, or IP desk phone, ensuring connectivity wherever you are. Enjoy features like versatile voice services, customizable packages, round-the-clock expert support, and continuous software updates. Phone.com is your gateway to a modern, agile business communication system designed to elevate your business's professionalism and reach in today's fast-paced world.
Phone.com Features
Phone.com offers the following features:
- Audio Conferencing: Host audio conferences with up to 300 participants in HD Voice quality. Our easy-to-set-up conference bridge brings global participants together with dedicated numbers and password protection.
- Call Analytics: Gain insights with an account-wide snapshot of your call data. Track performance caller trends and optimize your operations with detailed analytics and visual graphs.
- Call Blocking & Forwarding: Take control with easy options to block unwanted callers or forward calls to any number worldwide, ensuring you're always reachable where it matters.
- Call Handling: Personalize how you manage incoming calls with rules based on caller ID, time of day, or day of the week, ensuring calls are always routed to the right place.
- Call Logs & Notifications: Stay informed with detailed logs of all call activities and customizable notifications for incoming calls delivered via email and/or SMS.
- Call Recording: For Pro users, enjoy included call recording or opt-in at $7.99/month for other plans. Manage settings easily in your online account for complete control over your call records.
- Call Features: From call screening to transfer and Wait to caller ID customization, Phone.com equips your business with the features needed to handle calls professionally and efficiently.
Phone.com Plans and Pricing
The Phone.com pricing structure is given below:
Basic Plan- US$14.99 per user per month
- 500 Pooled Minutes*
- 1 Phone number per account
- Video conferencing with: 10 participants
- Mobile and Web apps
- 50 Standard Voice Features
Plus Plan- US$21.99 per user per month
- Unlimited Minutes*
- 1 Phone number per user
- Conversational text messaging*
- Video conferencing with: 25 participants
- HIPAA Compliant
- Video Recording
- IP Desk Phone Compatible
- Voicemail Transcription
Pro Plan- US$31.99 per user per month
- Call Recording
- Call Analytics
- CRM Integration
- Video conferencing with: 100 participants
- HiFi transcription
- Whiteboard
- Live streaming (YouTube)
Editorial Verdict
Phone.com emerges as a standout choice for entrepreneurs and growing businesses seeking a versatile and cost-effective communication solution. Its robust suite of features, from advanced call handling to seamless application integration, positions it as an essential tool for companies aiming to enhance their professional image and operational efficiency. With its user-friendly interface and 24/7 expert support, Phone.com is the smart choice for any business ready to elevate its communication strategy.
Call issues needs resolution
Supplier
Pros: User-Friendly Interface
Cons: Call Routing Issues
Overall Experience:
Phone.com has a user-friendly mobile app and web-based dashboard. We occasionally experienced issues with call routing and call forwarding.
Feature enhancement is required
Web Analyst
Pros: Affordable Pricing
Cons: Limited Advanced Features
Overall Experience:
It offers affordable pricing plans with a range of features. However, compared to enterprise-level VoIP providers, it has limited advanced features.
User-Friendly Interface, Yet Support Wait Times Can Be Long
System Engineer
Pros: User-friendly interface
Cons: Long support wait times
Overall Experience:
The user-friendly interface of Phone.com made setting up and managing our phone system incredibly easy. However, when issues arose, we encountered longer-than-expected wait times for customer support. We also found that some advanced features we needed were missing from their offerings.
Good Service but Complicated Configuration
Billing Operator
Pros: Good overall service
Cons: Complex configuration
Overall Experience:
The service works well overall, but configuring the call trails and settings is complex. They need to simplify that process.
Affordable Features, But Billing Accuracy and Advanced Options Lack
Owner
Pros: Wide range of features
Cons: Billing accuracy concerns
Overall Experience:
Phone.com provides a wide range of features at an affordable price, which is perfect for our growing business. However, lacking advanced features means we might outgrow the service sooner than expected. We've also encountered some difficulties with billing accuracy, which took time to resolve.
Budget-Friendly Plans, But Call Quality Needs Improvement
IT Analyst
Pros: User-friendly interface
Cons: Long support wait times
Overall Experience:
The user-friendly interface of Phone.com made setting up and managing our phone system incredibly easy. However, when issues arose, we encountered longer-than-expected wait times for customer support. We also found that some advanced features we needed were missing from their offerings.
Affordable and Functional
Personnel assistant
Pros: Affordable pricing
Cons: Buggy app performance
Overall Experience:
I appreciate the affordability and the features offered. However, the app has been buggy sometimes, which can be frustrating.
Impressive functionality, but Reliability Falls Short
Graphic Engineer
Pros: Multi-functionality at an affordable price
Cons: Frequent technical issues
Overall Experience: The platform offers impressive functionality for the price, combining calls, texts, faxes, and video chat in one place. Frequent technical issues during video calls and recurring server outages have disrupted important client meetings. These reliability issues make it challenging to depend on the service for critical business operations.
24/7 Support, Though Service Downtime and Setup Complexity Are Concerns
Billing Operator
Pros: 24/7 customer support
Cons: Service downtime
Overall Experience:
The 24/7 customer support offered by Phone.com has been a lifesaver, especially when dealing with urgent issues. However, we did experience some downtime that affected our operations, which was disappointing. Additionally, the setup process was more complicated than advertised, requiring more time than planned.
IP Phone Features Enhance Small Business Image, but Setup Process Is Challenging
Division Executive
Pros: Robust IP phone system
Cons: Limited guidance on best practices
Overall Experience:
The IP phone system is suitable for on-the-go small business owners like me. However, getting everything set up, especially for recording messages and organizing phone trails, feels cumbersome and overwhelming. While customer support is available, it would be great to have a more precise direction in optimizing the features for my business.
Effective for Laptops, Troublesome for Android Users
Claims examiner
Pros: Responsive support
Cons: Frequent app reinstallations
Overall Experience:
Using Phone.com on my laptop has been straightforward and efficient, and their support team is easy to contact when needed. The app struggles to function properly on my Android phone, requiring frequent reinstallations just to make calls. The caller ID fails to display my business name on the recipient's end, which has been disappointing.
Exceptional VOIP but App Needs Work
Supplier
Pros: Outstanding customer service
Cons: Mobile app limitations
Overall Experience:
Phone.com offers outstanding customer service, making it a standout VOIP provider. The mobile app could use further refinement, and the setup process might feel a bit complex for first-time users.
IP Phone Features Enhance Small Business Image, but Setup Process Is Challenging
Division Executive
Pros: Robust IP phone system
Cons: Limited guidance on best practices
Overall Experience:
The IP phone system is suitable for on-the-go small business owners like me. However, getting everything set up, especially for recording messages and organizing phone trails, feels cumbersome and overwhelming. While customer support is available, it would be great to have a more precise direction in optimizing the features for my business.
Responsive Support but Setup Challenges
System Engineer
Pros: Customer Service
Cons: Complex setup process
Overall Experience:
Their customer service is responsive and helpful, but I found the setup process confusing. Once it's set up, though, it works well.
Improvement in Integrity is important
General Director
Pros: Call Quality
Cons: Limited Integration
Overall Experience:
It provides reliable call quality and consistent performance. However, it lacks integration with some popular business tools.
Flexible Plans, But Integration Issues Cause Disruptions
Executive
Pros: Flexible service plans
Cons: Integration problems
Overall Experience:
Phone.com's flexible plans allowed us to customize our service to our exact needs, which we appreciate. Unfortunately, there were integration issues with some of our existing business tools, causing disruptions. The call quality also occasionally dropped, impacting our customer interactions.
Technical difficulties must be resolved quickly
IT Manager
Pros: Intuitive interface
Cons: Response time
Overall Experience:
The feature set is not as extensive as some enterprise-level providers. When we encountered technical difficulties, the support response was slower than expected.
Great Value with Room for Improvement
Supplier
Pros: Affordable pricing
Cons: Mobile App issues
Overall Experience:
The service offers competitive pricing. However, the mobile app is buggy and slow, affecting the overall experience. Additionally, the initial setup and configuration process is complicated and time-consuming.
Call Routing Enhances Experience, Yet Mobile App Needs Improvement
Engineer
Pros: Call routing options, reliable desktop features
Cons: Mobile app lacks functionality and usability
Overall Experience:
Call routing helps ensure that when I call, I'm directed to the right person without getting stuck on hold. However, I've found the mobile App to be clunky. I love certain features on the desktop version that aren't available on the App, and this inconsistency makes it inconvenient, especially when I expect to access the same tools at my desk or phone.
Cost reduction must be considered
Proprietor
Pros: Customizable VoIP service
Cons: Higher Costs
Overall Experience:
The costs increase when scaling up the number of users. The service can sometimes experience call quality issues, particularly during peak usage.
Porting of Google Voice Number Enhances Transition, but Device Costs Lack Transparency
Engineer
Pros: Seamless Google Voice number transition
Cons: Unclear device costs
Overall Experience: Porting my established Google Voice number to this business-friendly system was easy. However, it wasn't clear to me that adding a desk phone or softphone device wasn't included in the price. This lack of transparency made budgeting for the service more complicated than expected.
Porting of Google Voice Number Enhances Transition, but Device Costs Lack Transparency
Vice President Marketing
Pros: Seamless Google Voice number transition
Cons: Unclear device costs
Overall Experience:
Porting my established Google Voice number to this business-friendly system was easy. However, it wasn't clear to me that adding a desk phone or softphone device wasn't included in the price. This lack of transparency made budgeting for the service more complicated than expected.
Excellent Business Communication Tool with Minor Improvements Needed
VP of Operations
Pros: Helpful Support
Cons: Occasional delays in resolution
Overall Experience:
The ability to use a toll-free number and manage texts effortlessly has been a valuable asset for my business. On a couple of occasions, resolving issues required follow-ups. Despite this, customer support is generally responsive and ensures concerns are addressed within a reasonable timeframe.
Excellent Features but Needs Better App Performance
Engineer
Pros: Texting from 1800
Cons: Glitchy mobile app
Overall Experience:
I love the ability to have 1800 number and text from that number, but the mobile app has been a hassle.
IPhone Text Issues and Call Transfers Need Attention
Web Analyst
Pros: No hardware required
Cons: Delayed text message delivery on iPhone
Overall Experience:
This system doesn't require any hardware and can be used from anywhere. However, I've noticed that text messages don't come through quickly if we're using an iPhone. It can be annoying, especially when we expect important messages but don't receive notifications in time.
Convenient but Lacks Transparency and Support
Chief Information Officer
Pros: Easy setup and independent task management
Cons: Unclear billing and inconsistent support
Overall Experience: The platform offers the convenience of managing tasks independently through an online kiosk. The outsourced customer service team struggles with communication, and billing lacks transparency, making it hard to understand charges. Receptionist services are inconsistent.
Convenient 1800 Number and Texting Feature, but Unclear Billing Process
Billing Operator
Pros: 1800 number with texting
Cons: Language barrier with customer service, unclear billing process
Overall Experience:
I really appreciate the convenience of having an 1800 number that allows both texting and calling, making it easy to stay connected with clients. However, I’ve faced challenges with third-party customer service—language barriers make it difficult to get clear answers or resolve issues quickly. Additionally, the billing process feels a bit unclear, and it would be helpful to have more transparency upfront. While the core features are strong, improving these areas would enhance the overall experience.
All-in-One Communication, But Too Many Glitches
Project Manager
Pros: Good Customer Service
Cons: Unreliable Video Calls
Overall Experience: Phone.com offers excellent features at a budget-friendly price. The system is highly unreliable, with frequent glitches and downtime. Video calls almost always have issues, making it hard to trust for essential meetings.
