Talkroute Reviews, Features & Pricing
About Talkroute
Talkroute transforms your business communication with a powerful virtual phone system, making it seamless to manage voicemails, route calls, and engage customers across multiple channels. Elevate customer service with custom greetings, streamline call management with advanced routing options, and connect effortlessly using virtual numbers for SMS or MMS messaging.
Talkroute Features
Talkroute offers the following features:
- Call Forwarding & Routing: Direct calls efficiently to the right person or department, ensuring no call goes unanswered.
- Text Messaging: Engage in two-way text conversations with your customers directly from the app for instant communication.
- Meetings: Schedule and join virtual meetings easily, facilitating collaboration and decision-making.
- Apps: Access Talkroute's powerful features on the go with our mobile and desktop applications.
- Menus: Create dynamic call menus to guide callers through options, enhancing their experience.
- Extensions: Assign extensions to team members for direct dialing, simplifying internal and external communication.
- Call Recording: Record calls for quality assurance, training, or compliance.
- Voicemail: Customize voicemail greetings and manage messages for efficient follow-up.
- Live Call Transfer: Transfer calls to another team member without disconnecting, ensuring seamless customer service.
- Custom Greetings: Craft personalized greetings with our Voice Studio to reflect your brand's voice.
- Users & Permissions: Control access and permissions, tailoring the system to your team’s needs.
- Call Stacking: Manage high call volumes efficiently without losing any calls.
- Caller ID: Know who's calling with advanced caller ID features, allowing personalized greetings.
- Voice Studio: Professional voice talent to record your greetings, ensuring a polished first impression.
- Reporting: Gain insights into call patterns, volumes, and team performance with comprehensive reporting tools.
- Virtual Receptionist: Automate call answering and routing with a virtual receptionist
Talkroute Plans and Pricing
The Talkroute pricing structure is given below:
Basic Plan- US$19 per user per month
- 1 Number
- 1 Mailbox
- Unlimited Calling
- Text Messaging
- Video Meetings
- Call Forwarding & Routing
- Desktop, Mobile, & Web Apps
- 24/7 Support
Plus Plan- US$39 per user per month
- 2 Numbers
- 3 Mailboxes
- Menu
- Single Digit Extensions
- Simultaneous Ring
- Live Call Transfer
- Hours of Operation
Pro Plan- US$59 per user per month
- 3 Numbers
- 10 Mailboxes
- Submenus
- Multi-Digit Extensions
- Call Recording
- Scheduled Call Forwarding
- Reporting
- Voice Studio
- BAA
Enterprise Plan- Contact vendor for pricing
- 10+ Numbers
- 20+ Mailboxes
- SLA
- Account Management
Editorial Verdict
Talkroute is a comprehensive communication solution for businesses seeking an all-in-one platform to streamline calls, messages, and meetings. Its robust features and user-friendly interface make it an indispensable tool for enhancing customer service and team collaboration.
Faxing feature can be added
Web Analyst
Pros: Voicemail
Cons: Phone line set up
Overall Experience:
Call quality is good. It does not support faxing or picture messages.
Call Quality Could be Improvement
Auditor
Pros: Easy-to-use interface with quick setup
Cons: Occasional issues with call quality
Overall Experience:
Setting up Talkroute was quick and easy. Customer support is always there to help, which is a big plus. Occasionally, we face call quality issues. Enhancing call quality and stability would improve our experience.
Fantastic Customization with Talkroute, Needs More Tool Integrations
System Engineer
Pros: Excellent customer support with fast response times
Cons: Some advanced features are only available on higher-tier plans
Overall Experience:
Customizable greetings and voicemail options are fantastic, but more integration options would be helpful. Adding more integration options would make connecting with other tools we use easier.
Switching between devices is challenging
Graphic Engineer
Pros: Easy setup
Cons: Pricing
Overall Experience:
We can send texts without using our personal phone number. There are occasional lapses in refreshing, so switching between viewing on a mobile device and a laptop is problematic.
Storage capacity of voicemail box can be expanded
System Engineer
Pros: User interface
Cons: Contact list
Overall Experience:
With this service, we can use our smartphones to receive calls without using data. However, the voicemail box will soon become full.
Great Customer Service, Additional Integrations Recommended
System Engineer
Pros: Robust call routing and forwarding features.
Cons: Limited integration options with third-party applications.
Overall Experience:
Talkroute's call routing and forwarding features have greatly improved our customer service experience. However, the limited integration options with other tools are a downside. Expanding integration options would make Talkroute more versatile.
Mobile App Needs Performance Boost
Supplier
Pros: Competitive pricing with flexible plans
Cons: The mobile app is slow and unresponsive at times.
Overall Experience:
The mobile app could use some improvements, but the competitive pricing makes Talkroute a great choice. Improving the mobile app's performance through regular updates would enhance its usability.
Call Quality Should Be Consistent
System Engineer
Pros: Wide range of customizable greetings and voicemail options.
Cons: No video conferencing capabilities.
Overall Experience:
Call quality is generally good, though we experience occasional issues. The service is still reliable overall. Ensuring consistent call quality would make Talkroute an even better service.
