TollFreeForwarding Reviews, Features &Pricing
About TollFreeForwarding
TollFreeForwarding provides international toll-free and local phone numbers to businesses, equipped with features like SIP Forwarding, call routing, and an array of Fallback Routing options. With plans tailored for every business size, from Starter to Enterprise Plus, and a free trial offering 1,000 minutes, it's designed to meet diverse communication needs. Offering numbers from over 1,000 cities across more than 120 countries, along with comprehensive support and an easy-to-use online control center, TollFreeForwarding is your partner in global connectivity.
TollFreeForwarding Features:
- International Toll Free Numbers: Provide your overseas customers with a free and convenient way to reach you. Our International Toll Free Numbers (ITFN) ensure that calls can be placed in one location and rerouted globally, offering a trusted and flexible solution for your business communication needs.
- Time/Day Scheduled Call Routing: Tailor your call routing based on business hours, ensuring calls are directed to your main call center when you’re open and to voicemail when you're not. Our robust scheduling options keep you connected to your customers at the right times.
- Interactive Voice Response (IVR): Elevate your customer service with a custom greeting and intuitive IVR menu. Callers are directed to the appropriate department or person swiftly, improving satisfaction by minimizing wait times for call connection.
- Voicemail to Email: Never miss a message with our voicemail to email feature. Receive
voicemails as email attachments, making it simple to listen, download, or forward messages, ensuring you’re always in touch, no matter where you are. - Fax to Email: Streamline your fax communications by receiving faxes directly to your email. This feature allows for easy forwarding, downloading, and viewing of faxes from any internet- connected device, enhancing your business’s flexibility and responsiveness.
- Real-Time Call Analytics: Make informed decisions with live call center reporting and detailed call data. Our real-time analytics provide insights into customer call habits, aiding in outbound sales strategies and follow-up procedures.
- Auto Attendant: Simplify call routing with our virtual auto attendant, creating a personalized IVR voice menu to guide callers efficiently. This feature helps your customers reach the right department faster, optimizing your call center’s productivity.
- 24/7 Account Management: Take control of your communications with our Web Control Center. Accessible anytime, from anywhere, this intuitive platform allows for effortless management of your virtual phone number, account updates, and call history analysis.
TollFreeForwarding Plans and Pricing
The TollFreeForwarding pricing structure is given below:
Starter Plans
- Pay as you Go: $9/month-to-month or $7/month billed annually. 5.9¢/minute
250 Minutes*: $14/month-to-month or $11/month billed annually. 5.4¢/additional minute
Medium Plans
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701 Minutes*: $19/month-to-month or $15/month billed annually. 4.6¢/additional minute
1,300 Minutes*: $29/month-to-month or $23/month billed annually. 4¢/additional minute
Large Plans
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2,592 Minutes*: $49/month-to-month or $39/month billed annually. 2.9¢/additional minute
5,000 Minutes*: $79/month-to-month or $63/month billed annually. 2.6¢/additional minute
High Volume Plans
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Contact TollFreeForwarding for pricing
Editorial Verdict
TollFreeForwarding.com stands out as a comprehensive solution for businesses looking to establish a global presence without the complexity. With its wide array of features, from International Toll Free Numbers to real-time call analytics and 24/7 account management, it offers unparalleled flexibility and control over your communications. Whether you're a small startup or a large enterprise, TollFreeForwarding.com delivers the reliability and efficiency needed to connect with customers worldwide seamlessly.
Flexible Plans, Yet High Costs
CEO
Pros: Flexible service plans
Cons: High pricing
Overall Experience:
We appreciate the flexibility of TollFreeForwarding's plans, which allows us to scale as needed. We found the advanced features lacking compared to other providers, and the overall cost is higher than we initially budgeted for. The billing transparency could also be improved, as we encountered unexpected charges.
Global Coverage, But Setup Complexity Holds Us Back
Supplier
Pros: Excellent global coverage
Cons: Complex setup, steep pricing
Overall Experience:
TollFreeForwarding offers excellent global coverage, making it easy to connect with clients worldwide. However, the initial setup process was more complex than anticipated, and we encountered some issues with the user interface. The pricing seems steep for the features offered.
Reliable Call Forwarding, But Service Interruptions Persist
Web Analyst
Pros: Reliable call forwarding
Cons: Occasional service interruptions, delayed support
Overall Experience:
The call forwarding features are reliable and ensure we never miss a call, which is crucial for our business. Unfortunately, we experienced occasional service interruptions, which were frustrating during peak hours. The support team took longer than expected to resolve these issues, causing disruptions.
Responsive Support, But Downtime and Setup Delays Are Concerns
Analyst
Pros: Responsive customer service
Cons: Occasional downtime, billing transparency issues
Overall Experience: The customer service team is responsive and helpful, addressing our concerns promptly. However, the service has been prone to occasional downtime, negatively impacting our operations. The setup process was more time-consuming than anticipated, delaying our launch.
Wide International Reach, But Call Quality Needs Improvement
Supplier
Pros: Wide international numbers
Cons: Call quality drops
Overall Experience:
TollFreeForwarding provides a wide range of international numbers, which has benefited our expanding business. However, the call quality occasionally drops, affecting our customer interactions. We also encountered difficulties integrating the service into our existing systems, which required additional support.
