Zadarma Reviews, Features & Pricing
About Zadarma
Transform your business communication with Zadarma's cloud PBX system for small and medium-sized businesses seeking a powerful yet simple solution. Say goodbye to the hassle of heavy hardware and complex wiring—Zadarma offers a fully customizable, cloud-based office telephone system that can be set up quickly with the help of an intuitive software wizard. Enjoy features like IVR, call forwarding, recording, and integration with leading CRM and messenger applications, all while saving up to 90% on international call charges.
Zadarma Features:
- Voice menu (IVR)
- Conditional and unconditional call forwarding
- Call pick-up and call transfer
- Auto-response text setup
- Call recording
- External phone line connection
- Speech recognition and analytics
- Call Statistics (for all employees on Teamsale CRM)
- API interface for integration with other services
- Voicemail System
- Missed call notifications to your messenger
- Scheduled answering machine and fax
- Call queues
- Call holding
- Hold music options
- Call monitoring, barge-in, and whispering
Zadarma Benefits:
- Global Reach: Serving over 2 million clients worldwide, Zadarma ensures your business stays connected globally.
- Robust Infrastructure: With 7 data centres across 3 continents, we offer a resilient and reliable communication network.
- Unmatched Reliability: Experience exceptional call quality and system performance with our 99.9% uptime guarantee.
- Round-the-Clock Support: Our dedicated 24/7 support team is always available to keep your operations running smoothly.
Zadarma Plans and Pricing
The Zadarma pricing structure is given below:
Office Plan- US$39 per 10 user per month
- Unlimited calls to the USA and Canada
- 4 virtual phone numbers, including a toll-free number
- Cloud storage
- 200 minutes of speech recognition for free
- Video conferencing
- Free Callback widget
- Free Teamsale CRM
- API
- 24/7 Customer support (chat, tickets, phone)
Corporation Plan – US$79 per 20 user per month
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage
- 500 minutes of speech recognition for free
- Video conferencing
- Free Callback widget
- Free Teamsale CRM
- API
- 24/7 Customer support (chat, tickets, phone)
Editorial Verdict
Zadarma sets the gold standard for cloud-based business communications, offering an extensive suite of features that streamline operations and foster connectivity. With its customizable cloud PBX system, users benefit from easy setup, comprehensive call management capabilities, and seamless integrations, making it the ideal choice for businesses aiming to modernize their telephony infrastructure efficiently.
Easy to Set Up, but requires ID Verification
Manager
Pros: Fixed pricing
Cons: International number issues
Overall Experience:
The pricing model is great since it doesn't charge per user, making it cost-effective for growing teams. Verifying IDs for international numbers was an unexpected hurdle. We faced minor delays in activating some numbers.
Clear call scenarios, but SoftPhone Lacks Call history
Administrative lead
Pros: Easy PBX setup, Mobile-like softphone
Cons: Limited call history
Overall Experience:
Zadarma's virtual PBX is simple to set up and offers a clear view of call scenarios. However, the softphone lacks a detailed call history, making tracking difficult. The international dialing setup can be inconvenient for frequent multi-country calls.
Excellent Self-Management, but lacks call cost download
Clerk
Pros: Easy account setup
Cons: Missing CSV/Excel export
Overall Experience: It is easy to create and manage my account independently. I can't download my call cost rates. It would be much more convenient if CSV or Excel export options were available.
Low international rates, But Software Needs Improvement
Supplier
Pros: Free web calls
Cons: Poor software quality, Inconsistent call clarity
Overall Experience:
I can receive calls for free using the web phone and make international calls at a low cost. The downloadable software did not provide great line quality. I had to switch to the online version to get better performance.
Powerful VoIP Features but App Needs Refinement
Engineer
Pros: Cost-effective virtual numbers
Cons: App setup issues, Battery drain concerns
Overall Experience:
Zadarma offers great value with its extensive VoIP features, especially for international business expansion. Setting up the app was initially challenging. The app's battery drain issue was also frustrating, though they claim to have addressed it in a future update.
