Primus Business Phone Review

Pros: Amazing Support

Cons: Sometimes it takes a long time to get issues to fix

Overall Experience:

Great service. Easily accessible. Quality product at competitive rates.

Pros: Team is very professional.

Cons: No cons yet

Overall Experience:

It has been a pleasure to work with Primus. We've had lots of issues with customer support in the past, but their team is very professional and always available at any time. I recommend them to anyone looking for affordable VoIP service!

Pros: Quality of call

Cons: Limited Features

Overall Experience:

I have called customer service on a few occasions and the people at Primus were always courteous and quick to resolve the issue. I've also noticed that their quality of call is very high. I have never had to repeat myself or ask them to clarify what I just said, which is a big plus for me because it saves me time!

Pros: Price plan and quality.

Cons: No issues yet.

Overall Experience: I was hesitant to switch my phone carrier because of the poor quality of the service, but Primus is an excellent alternative. I have only noticed one dropped call in the two months that I have had it and the call quality is superb in most places. Honestly, for their price plan and quality, they are a steal!

Pros: Cost is less.

Cons: The service is not stable and customer support is hit and miss.

Overall Experience:

We changed our provider because we got a much better deal elsewhere. It's been 4 days since we call everyday to cancel the service, we keep getting told their systems are down and they cannot.

Pros: Easy to set up, easy to use.

Cons: The company Primus rents the lines.

Overall Experience:

A mistake on their end made it so we did not have internet for almost a month. Their call center phone is okay okay. But, we ended up spending hundreds of dollars on prepaid sim cards hoping the internet would be active soon.

Pros: Cheap and Reliable

Cons: Services are not okay

Overall Experience:

We changed our provider because we got a much better deal elsewhere. It's been 4 days since we call everyday to cancel the service, we keep getting told their systems are down and they cannot.

Pros: Reliable solutions.

Cons: Call quality may drop sometime.

Overall Experience:

Primus is very reliable, and they do a great job. They did an absolutely fantastic job of answering my questions and providing help with the product. They were quick to respond, knowledgeable and courteous.

Pros: Good support staff.

Cons: No cons till yet using it for 2 years.

Overall Experience:

We noticed they now advertise up to 250 speed, and since we only get 2.5 we inquired. Their advertising does readily jump out with the costs which are around the same as cable.

Pros: Pricing is also good.

Cons: Feature are limited.

Overall Experience: I've been using Primus for years and I have to say it's the best customer service in the industry. Whenever I need assistance, they are always prompt and helpful. Their call quality is also excellent, and they never use too much of my mine when I'm on a call.

Pros: Primus offers fantastic customer service.

Cons: No problems from Primus.

Overall Experience: I started using Primus a few months ago and I can't imagine going back to my old provider. Primus offers fantastic customer service, and good call quality. Every time I have called them up, they have been very helpful and attentive. They are always my first choice when it's time to make a change or upgrade my plan!

Pros: customer service is fantastic

Cons: The call quality could be better.

Overall Experience: Primus is the best VoIP Provider I've ever had. I'm always encouraged to contact them when I have an issue, and they are always there to help. The call quality could be better, but it's hard to complain with how well they handle themselves in these situations!

Pros: The call quality has been amazing.

Cons: Setup is little tough.

Overall Experience:

I've been using Primus for a few months now and I am very impressed. The call quality has been amazing and the price is hard to beat. It's really easy to set up and the customer service has been great. It doesn't matter where I am, I know that I can always make a call!

Pros: Unlimited internet availability

Cons: Customer service can be improved

Overall Experience:

The technical support is good. However, the internet cut off repeatedly, and the phone stopped working for a few days.

Pros: Easy to set up, easy to use.

Cons: Spam call blocking was included with product

Overall Experience:

Been without Wi-Fi for nearly 5 days now, and have had my messages ignored for two days...I don't expect them to fix it anytime soon I have very low expectations of this awful company.

Pros: Affordable Prices

Cons: Need to improve signal

Overall Experience:

Signal frequently drops for home internet, but it's cheaper than other providers.

Pros: Their service plans are as good as they seem. Unlimited incoming minutes and texts wherever I am in Canada.

Cons: Internet cuts out all the time and every single contact number after being tried either rings constantly, or it says the number is unavailable? Service is poor here.

Overall Experience:

I do not mind their service because it is inexpensive for cell phone and home phone. But their customer service is not that good. But overall it's ok. They use Rodgers network, so they would have exactly the same coverage--and downtime--as Rodgers and most other minor providers have. I was about to cancel my account, but they offered me a higher speed internet at reduced cost and asked me to stay. A SIM card with no term obligation cost me $10.50, including taxes and delivery, and was shipped very quickly.

Pros: Internet service is good

Cons: Customer service lacks English language

Overall Experience:

There were no connectivity issues. However, I could not send or forward emails from Primus email to Apple i-cloud email addresses.

Pros: The customer service team has always been helpful.

Cons: No cons.

Overall Experience: Primus is a reliable and cost-effective VoIP service, which provides excellent call quality. They have a wide variety of plans that fit the needs of all businesses, including small businesses. I have been using Primus for nearly a year and love how easy it is to use and manage. The customer service team has always been helpful when I've had any questions or issues with my calls, which is also refreshing in this digital age.

Pros: Reliable solutions.

Cons: Call quality may drop.

Overall Experience:

I can't believe I used to pay for slower service! My phone, TV, computer and other devices have never been so fast and responsive. Primus has the best internet service out there--it's quick, reliable, and affordable!

Pros: Affordable services.

Cons: No problems till now.

Overall Experience: I have been using Primus for over 10 years now and they are the best. My connection has always been fast, I've never had a problem with customer service and they're really inexpensive. I also use Primus' VOIP service, which is really nice.

Pros: Tech support people are nice and try to help

Cons: I find it's very slow.

Overall Experience:

They are the most rude Customer service team that I have ever seen!! Like I said..they have good prices....too bad their customer service agents are rude and obnoxious to deal with. Their telephone support is terrible.

Pros: Fast and reliable.

Cons: Sometimes call may drop.

Overall Experience: I work in a remote office and Primus is my lifeline. The internet service is fast, reliable, and affordable. The customer service staff are friendly, proactive, and always willing to help. I am happy to be with them for the next two years!

Pros: Call quality.

Cons: Features are limited.

Overall Experience: I've been using Primus for a few years now and I am truly impressed with the call quality. I feel like I'm talking to the person in the room with me and not over a phone. It's also great that we can make international calls for a fraction of the cost, it has saved us so much money!

Pros: Affordable pricing.

Cons: No issues till now.

Overall Experience:

I've been using Primus for two months now and it's the best VoIP provider I've used! The speed is amazing and for the price, it can't be beat. I'm able to do everything I need to without ever having any issues. If you're looking for a new VoIP provider, give Primus a try!

Pros: Affordable and reliable.

Cons: Customer service responds late.

Overall Experience:

Primus offers a high-speed internet that is perfect for my needs. It also helped boost my productivity working at home.

Pros: Regular wired landline and 911 service

Cons: Frequent outages

Overall Experience:

The internet connection was down, and the technical support team can be improved. The basic value bundle is good.

Pros: Cost is moderate

Cons: They do not provide analog local home phone service

Overall Experience:

If we are not on the phone when someone calls, it sends the recorded message to our email address. But the Internet was dropping every 10 minutes.

Pros: Sound is crystal clear.

Cons: No problems with primus.

Overall Experience: I never expected a call quality as high as Primus offers. I have used Primus for over a year now and I am still impressed. The sound is crystal clear, the person on the other end of the line can hear me even in noisy environments and I don't have to worry about dropping calls.

Pros: Price is good.

Cons: Customer service staff should be more trained

Overall Experience:

The worst part is the down times.. Price started low then quickly escalated to regular pricing. I was paying around $80 a month for such mediocre service.

Pros: Great price and very friendly agents

Cons: Delay service

Overall Experience:

I was with Primus for almost 2 years. Great price and very friendly agents but as soon as there was an issue with the internet, the only thing the technical assistant agents could do was go over configuration steps on the phone, mail new modems, and when that didn't work; schedule callbacks that were never followed up on. I waited 21 days without internet.

Pros: Have been using Primus for over a year now and I highly recommend it.

Cons: I find it's very slow.

Overall Experience:

I would say that their technical support is erratic: sometimes it's great and inefficient, sometimes it's slow and useless. I was unable to connect to the internet, so I phoned technical support which proved helpful as far as determining if the problem was due to a faulty modem setting.

Pros: Tech support people are nice and try to help.

Cons: I had service issues for months at 340kbps, and there was no compensation.

Overall Experience:

They shipped the hardware to the wrong address, they put the wrong activation date on my account and after calling in to fix it, they still charged me for the wrong activation date onward (over a month before I moved in).

Pros: Cost, features, quality, ease of use.

Cons: Signal drops frequently for home internet.

Overall Experience:

The technician came and I explained the problem. Primus did not send a technician past me around on the phone from customer service to technical service and back again.

Pros: Have been using Primus for over a year now and I highly recommend it.

Cons: I find it's very slow.

Overall Experience:

This company would not tell you that they don't have the technician to service you, until you need them. Their customer service is horrible.

Pros: Having higher speeds at a cheap price.

Cons: The Internet sometimes nearly doesn't work.

Overall Experience:

Whenever going to pay online it never works and by the time I'm done work the billing and payment office is closed.

Pros: Staff is well behaving.

Cons: The Internet sometimes nearly doesn't work.

Overall Experience:

Whenever going to pay online it never works and by the time I'm done work the billing and payment office is closed.

Pros: Their service plans are good

Cons: Really think their advertising should be challenged as it is so misleading.

Overall Experience:

Their rep at our branch was very pushy and agreed that we could cancel before a certain day at no charge to try it out. We were charged before the date she gave us and we canceled but they still want us to pay the bill.

Pros: Cost, features, quality, ease of use.

Cons: Signal drops frequently for home internet.

Overall Experience:

The PBX services are good. The company Primus rents the lines. The technician came and I explained the problem. Primus did not send a technician past me around on the phone from customer service to technical service and back again.

Pros: Support staff is good.

Cons: Features and flexibility are tremendous.

Overall Experience: I've moved to a different provider and am trying to cancel service at Primus. After almost a week of waiting for ANY kind of reply to emails I've sent and an open service ticket.

Pros: This company seems to have a good French following. which is good cause the French have good taste! I do not mind their service because it is inexpensive for cell phones and home phones.

Cons: The main problem with them is there is no loyalty and they would communicate and keep you posted.

Overall Experience:

I am surprised other providers promote this BS at their stores, they got me to sign up by hiding that there's a modem rental fee and that there will be a contract cancellation fee. There service is awful and calling them is just awful. The wait time on the phone was unacceptable. They also don't give the choice to speak to the business department so you have to wait to be transferred to them and sit on the phone once again.

Pros: 200+ minutes extra. I have tested this extensively since subscribing to their service and haven't had any bad surprises yet.

Cons: Primus is still having email issues.

Overall Experience:

I still have no idea where I am at with anything. They said they needed to send a technician out - have no idea if they have set that up or when he is to come and why? The Toll free number the rep I spoke with isn't even a direct line to her and I have sent her countless emails requesting for help and absolutely no response.

Pros: Staff is well-natured.

Cons: Tech support takes 1 hour minimum.

Overall Experience:

We promoted that phone number as a business line but the phone stopped working and we lost a lot of business. We tried to change the location of the internet phone but it didn't work. We got horrible service and they have been charging us for the last 3 year due to the contract.

Pros: I have only used their support once, to clarify some points before ordering, and have been satisfied with both the online chat and telephone service.

Cons: Sometimes cheap means what you are going to get.

Overall Experience:

I used their website to contact the wireless technical support, but I think my question got sent to a different division, and I received a very useless answer about a week after. Primus offered me the worst experience ever as a telecommunications customer. There was no effort to reconcile a long-standing business contract.

Pros: Tech support people are good.

Cons: Sometimes it's very slow.

Overall Experience:

I would say that their technical support is erratic: sometimes it's great and inefficient, sometimes it's slow and useless.

Pros: Speed is also consistently good.

Cons: Didn't had any problems yet.

Overall Experience:

I'm a Primus customer and I am always happy with the quality of service that I get. It is true that it's not the cheapest option out there but I find the customer service to be very friendly and helpful. The speed is also consistently good, they never let me down when it comes to uploading large files or streaming videos.

Pros: Have been using Primus for over a year now and I highly recommend it.

Cons: I've had massive errors in my account BEFORE my activation ever happened!

Overall Experience:

This company would not tell you that they don't have the technician to service you, until you need them. Their customer service is horrible. When there are no issues, things work fine, but when something happens, that's not even your fault and you have to wait for days to be reconnected again, that's ridiculous and unacceptable.

Pros: Good customer service

Cons: Need to improve signal

Overall Experience:

Their customer service aren't too bad. But the Costco Primus DSL that I have is getting 5 to 6 Mbps download and 0.5 to 1 Mbps up. Acceptable speed in 2018 but with Covid in 2020, it is making it painful to work from home.

Pros: I do not mind their service because it is inexpensive.

Cons: Not happy with Primus.

Overall Experience:

I ended up not having wifi for about a week and was told I'd get compensated for the week, but when I was transferred to customer service they treated me horribly.

Pros: Staff is well behaving.

Cons: Tech support seems less trained.

Overall Experience:

We tried to change the location of the internet phone but it didn't work. We got horrible service and they have been charging us for the last 3 year due to the contract.

Pros: Having higher speeds at a cheap price.

Cons: No cons till yet using it for 2 years.

Overall Experience:

We tried to change the location of the internet phone but it didn't work. We got horrible service and they have been charging us for the last 3 year due to the contract.

Pros: Good support staff.

Cons: Tech support seems less trained.

Overall Experience:

We noticed they now advertise up to 250 speed, and since we only get 2.5 we inquired. Their advertising does readily jump out with the costs which are around the same as cable.

Pros: Their staff is well behaving.

Cons: Painfully slow

Overall Experience:

They sent me a return label to mail their equipment back. What I should have said was "Send your technician to pick up the equipment. I will be home to meet them some time between 8 am and 12 pm on Friday. They can wait in my driveway for me to show up."

Pros: Cost, features, quality, ease of use.

Cons: There aren't many cons, but I would like more distinct options and customizations for multiple phone lines.

Overall Experience:

No issues with the internet itself. We changed our provider because we got a much better deal elsewhere. It's been 4 days since we call everyday to cancel the service, we keep getting told their systems are down and they cannot.

Pros: Support staff is good.

Cons: I have connection problems using the phone

Overall Experience:

Hardly a service I would recommend. The worst part is the down times. So frustrating. Price started low then quickly escalated to regular pricing. I was paying $80 bucks a month for mediocre service.

Pros: Have been using Primus for over a year now and I highly recommend it.

Cons: Signal drops frequently for home internet.

Overall Experience:

This is the type of company that will tell you whatever you want to hear to sign you up and when you realize you've been duped, you're someone else's problem. They set an activation date for a tech to come over... nobody ever came so I took time off work to be there for the whole day for no reason.

Pros: They advised their higher speeds

Cons: Slow internet.

Overall Experience:

We noticed they now advertise up to 250 speed, and since we only get 2.5 we inquired. Their advertising does readily jump out with the costs which are around the same as cable.

Pros: Not very expensive.

Cons: Customer support not good.

Overall Experience:

Whenever going to pay online it never works and by the time I'm done work the billing and payment office is closed. Ready to switch internet providers.

Pros: A SIM card, with no term obligation cost me $10.50, including taxes and delivery, and was shipped very quickly..

Cons: No one speaks English well and they keep apologizing but do nothing to help your issues.

Overall Experience:

The sales rep said I could use my own modem and didn't have to rent theirs if I didn't want to but then they charged me for their modem rental anyways and said that it was mandatory I use their gear after the contract was signed. This is the type of company that will tell you whatever you want to hear to sign you up and when you realize you've been duped, you're someone else's problem.

Pros: Good voice quality

Cons: They are very expensive

Overall Experience:

Not satisfied in any services, solutions not reliable

Pros: PBX services are good

Cons: Horrible Service

Overall Experience:

It takes weeks to get issues fixed. The company failed to provide the services it promised.